- Apex v6.1
- Overview
- Release Notes v6.1.0.2
- Release Notes v6.1.0.1 HF10
- Login
- Release Notes v6.1.0.1 HF09
- Release Notes v6.1.0.1 HF08
- Release Notes v6.1.0.1 HF07
- Release Notes v6.1.0.1 HF06
- Release Notes v6.1.0.1 HF05
- Release Notes v6.1.0.1 Hot Fixes
- Release Notes v6.1.0.1 HF04
- Release Notes v6.1.0.1 HF03
- Release Notes v6.1.0.1 HF02
- Release Notes v6.1.0.1 HF01
- Release Notes v6.1.0.1
- Installation Guide
- Service Management
- Incident Management
- Overview
- Administrator
- AIML
- Incident Masters
- SLA Configurations
- Matrices
- Others
- Approver - Major Incident
- Analyst
- End User
- Service Request Management
- Change Management
- Knowledge Management
- Problem Management
- Work Order
- CMDB
- Reports
- Dashboards
- Reports
- Overview
- IM Reports
- Resolution SLA by Workgroup
- Resolution SLA by Location
- Resolution SLA by Classification
- Resolution SLA by Category
- Resolution SLA By Analyst
- CSAT Compliance by Workgroup
- CSAT Compliance by Priority
- CSAT Compliance by Location
- CSAT Compliance By Classification
- CSAT Compliance by Category
- CSAT Compliance by Analyst
- Incident Status Report by Workgroup
- Incident Status Report by Classification
- Incident Status Report by Category
- Incident Status Report By Analyst
- Incident Aging by Classification-Resolved
- Incident Aging by Classification-Open
- Incident Aging by Category-Open
- Incident Aging by Workgroup-Open
- Incident Aging by Analyst-Open
- Incident Aging by Category-Resolved
- Incident Aging by Workgroup-Resolved
- Incident Aging by Analyst-Resolved
- CMDB Reports
- SR Reports
- Resolved Request Aging by Classification
- Open Requests Aging by Classification
- Request Status Report by Classification
- Request Status Report by Workgroup
- Request Status Report by Category
- Request Status Report by Analyst
- Request Aging by Analyst - Open
- Request Aging by Analyst - Resolved
- Request Aging by Category - Open
- Request Aging by Category - Resolved
- Request Aging by Workgroup - Open
- Request Aging by Workgroup - Resolved
- CM Reports
- PM Reports
- Overview
- Deep Dive Use Cases
- Incident Management
- Asset Management
- Overview
- Administrator
- End User
- Approver
- Asset Analyst
- Deep Dive Use Cases
- Discovery
- Platform
- Platform Studio
- Design Studio
- Module
- Form Designer
- Overview
- Form Types
- Form Modes
- Create Form
- Manage Form(s)
- Form Security
- Implications
- Form Relation
- Notification Designer
- Table Designer
- Workflow Designer
- Business Rule Designer
- SLA Designer
- API Configuration
- Scheduler
- Tags
- Report Designer
- Dynamic Groups
- Common Concepts
- Deep Dive Use Cases
- Form Designer
- Application
- Themes
- Communication Settings
- Holiday Calendar
- Service Portal Designer
- Notification Designer
- Bulletins
- SLA Designer
- Scheduler
- Access Control Center
- Vendor
- Groups
- Workgroups
- Analyst(s)
- Configure Mailbox
- Notification Parser
- Module
- Prelude (6.2)
- Release Notes Prelude (6.2)
- Platform Studio
- Design Studio
- Module
- Application
- Service Management
- Incident Management
- Work Order
- Service Request Management
- OOTB Reports and Dashboards
- IM Reports
- SLA Time by Location
- Response SLA by Analyst
- SLA Time by Workgroup
- SLA Time by Priority
- SLA Time by Classification
- SLA Time by Category
- SLA Time by Analyst
- Response SLA by Workgroup
- Response SLA by Location
- Response SLA by Classification
- Response SLA by Category
- Resolution SLA by Workgroup
- Resolution SLA by Location
- Resolution SLA by Classification
- Resolution SLA by Category
- Resolution SLA By Analyst
- CSAT Compliance by Workgroup
- CSAT Compliance by Priority
- CSAT Compliance by Location
- CSAT Compliance By Classification
- CSAT Compliance by Category
- CSAT Compliance by Analyst
- SR Reports
- SR CSAT Compliance by Analyst
- SR CSAT Compliance by Category
- SR CSAT Compliance by Classification
- SR CSAT Compliance by Location
- SR CSAT Compliance by Priority
- SR CSAT Compliance by Workgroup
- SR Resolution SLA by Analyst
- SR Resolution SLA by Category
- SR Resolution SLA by Classification
- SR Resolution SLA by Location
- SR Resolution SLA by Workgroup
- SR Response SLA by Analyst
- SR Response SLA by Category
- SR Response SLA by Classification
- SR Response SLA by Location
- SR Response SLA by Workgroup
- SR SLA Time by Analyst
- SR SLA Time by Category
- SR SLA Time By Classification
- SR SLA Time By Location
- SR SLA Time By Priority
- SR SLA Time By Workgroup
- OOTB Dashboards
- IM Reports
- Problem Management
- Knowledge Management
- Asset Management
- Administrator
- Asset Analyst
- End User
- Approver
- Apex Mobile
- Print
- Share
- PDF
Access Level - Platform
Screen Selection
The Screen Selection page is used to define and grant permissions to the newly created Role Template. There are two tabs present here.
- Platform Level
- Landing Page
Figure: Screen Selection page
Platform Level
Platform Studio
In the Platform Studio, we define the required permissions allowed to the specified Role. This section gives a macro view of the Platform so that desired permissions can be set at Application, Module, Domain, Sub Domain, Tenant and Mapping. There are three toggle buttons for Create, Edit, and View which can be configured for setting the required level of accesses.
Figure: Platform Studio
Top Panel
This tab has a few features that can be selected using a Toggle Button. The Features that can be configured on this page are Custom CSS, Messages, Settings, Notification, and Profile.
Once configured, it will be available on the Top Panel of the screen as displayed below.
Figure: Top Panel view
Landing Page
This section has a drop-down for selecting the Landing Page. This is the option to select the landing page for the selected role template.
Figure: Landing page
Access Level - Application
The Screen Selection page is used to define and grant permissions to the newly created Role Template. There are two tabs present here.
- Application Level
- Landing Page
Figure: Application Level
Application Level
The chosen Application and Modules are displayed at this level based on the application selected in the previous screen. Here the admin can set the required accesses for each of the chosen roles. There are three toggle buttons for Create, Edit, and View which can be configured for setting the required level of accesses.