Login
    Contents x
    End User
    • 08 Jul 2024
    • 1 Minute to read
    • Print
    • PDF
    Contents

    End User

    • Updated on 08 Jul 2024
    • 1 Minute to read
    • Print
    • PDF
    Article summary

    End Users are the users of the IT infrastructure. Whenever they are faced with issues in the working of the IT infrastructure, they raise incidents to report the issues. For example: slow internet, crashed computer, virus attack etc. 

    An End User can log incidents using the web application, mobile app (IOS and Android), Digital Agent, Email and Web Services. 

    The End User can perform the following actions using the Incident Management module. 

    Log IncidentsUpdate IncidentsView End User DashboardSearch Incident
    		Reopen Incident
    Provide Feedback
    		Close Resolved Incident


    For information on how to log an Incident and view Incident details, refer to the links below. 







    Was this article helpful?
    What's Next
    Change password!
    Changing your password will log you out immediately. Use the new password to log back in.
    Change profile
    Success!
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    Logout