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    End User
    • 15 Jul 2025
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    End User

    • Updated on 15 Jul 2025
    • 1 Minute to read
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    • PDF
    Article summary

    End Users can create Change Records (CRs) to add, modify, or remove Configuration Items, policies, procedures, or Knowledge Records. CRs can also be triggered by Incidents, Problems, Events, or Service Requests. Once created, CRs are in Draft status and cannot have core fields edited, only additional info.

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