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    End User
    • 26 Jul 2025
    • 1 Minute to read
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    Contents

    End User

    • Updated on 26 Jul 2025
    • 1 Minute to read
    • Print
    • PDF
    Article summary

    End Users are typically non-tech users who are employees, staff, or customers, who experience or encounter IT-related issues or service needs and use the ITSM portal to log issue or request support.

    End Users can perform the following actions using the Incident Management module:

    • Log New Incident

    • View My Incident List

    • View and Update My Incident Details

    • Chat with Analyst

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