End User Dashboard for Analyst

Upon logging in, the Analyst is presented with a Tenant-specific End User Dashboard that provides a focused view of actionable items and key updates. The dashboard is dynamically tailored based on the selected Tenant, ensuring relevant visibility and access.

Figure: End User Dashboard

1. Tenant

A Tenant represents a specific customer, department. Selecting a Tenant ensures that all data displayed Incidents, Service Requests, Bulletins is filtered and relevant to that entity. It supports secure, segregated management of services across different clients or teams.

At the top of the dashboard, the User selects a Tenant from a dropdown list. Once selected, the dashboard content refreshes to show data specific to that Tenant.

2. Quick Actions

The Quick Actions section on the Analyst’s User Dashboard provides a streamlined interface for initiating core ITSM activities with minimal clicks. It is designed to enhance productivity by allowing Analysts to perform frequently used actions instantly, without navigating through multiple menus.

New Incident

Allows the Analyst to quickly log a new Incident and upon selecting the user is navigated to the New Incident page. For more information, refer New Incident.

New Request

Allows the Analyst to quickly log a new request and upon selecting the user is navigated to the New SR page. For more information, refer New Service Request.

3. Open Incidents and Requests

You will be able to view the Incidents that you have created in the Open Incidents section and and Requests created by you in the Open Requests section. For both the modules View All option is provided to view all the incidents / requests when the count is more.

4. Bulletins

You can view the configured bulletins at the bottom of the page and scroll across to view the entire list.