End User SR Details Page
- 05 Aug 2025
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End User SR Details Page
- Updated on 05 Aug 2025
- 1 Minute to read
- Print
- PDF
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You can configure which are the fields to be displayed on the SERVICE REQUEST DETAILS page for the End Users. Based on the configuration, only the selected fields appear to the End User in the same sort order.
To Configure End User SR Details Page, perform the following steps:
- Navigate to Request > Configuration > Service Request Masters > End User SR Details Page.
- On the End User SR Details page, select the Department.
- Select the Customer name in the Customer list box. Select the Active checkbox, if you want to make the configuration active.
- Drag and drop the attributes to the highlighted box. The attributes kept in the highlighted box do not appear on the SERVICE REQUEST DETAILS page. Only the attributes on the left side appear on the SERVICE REQUEST DETAILS page according to their sort order.
- Click Submit.
Figure: End User SR Details page
ACTIONS
This section explains all the icons displayed on the ACTIONS panel of the END USER SR DETAILS page:
SHOW LIST
Click SHOW LIST to view the list of configured customers.
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