General
- 12 Feb 2024
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General
- Updated on 12 Feb 2024
- 1 Minute to read
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General
Provide General configuration details such as Classification and Prioritization. Classification contain details about the Category and Classification to which the Work Order belongs.
Enter the details in the required fields for the Work Order General configuration. .png?sv=2022-11-02&spr=https&st=2024-09-20T02%3A45%3A25Z&se=2024-09-20T02%3A55%3A25Z&sr=c&sp=r&sig=v2WyVhV%2BS%2BCsbjcFhMINswnRwepogWstOroBTG5rZIY%3D)
Figure: General
Refer the following table for Field Description:
| Field | Description |
|---|---|
| Classification | |
| Requestor | Select the Requestor for whom the Work Order is requested. |
| Tenant | Select the Tenant under which the Work Order is created. |
| Module | Select the Module to which the Work Order belongs, following are the options provided in the dropdown list.
|
| Category | Select Category from the list of defined options. Example Network, Hardware, Software, Storage and Virtual etc. |
| Classification | Classify the Work Order according to Category. Example Category: Hardware Classification: Hardware - Server, Hardware - Desktop. |
| Pending Reason | Provide a pending reason for the work order when the WO Status is changed to Pending. |
| Attachment | Add an attachment for more clarity. |
| Prioritization | |
| Impact | Prioritize the Work Order by selecting the defined Impact level. |
| Urgency | Prioritize the Work Order by selecting the defined Urgency level. |
| Priority | Prioritize the Work Order by selecting the defined Priority level. |
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