IM Reports
  • 27 May 2025
  • 1 Minute to read
  • PDF

IM Reports

  • PDF

Article summary

The incident management reports capture details about incidents such as open incidents, in-progress incidents, and resolved incidents. It helps identification of patterns and trends in incident management. Incident Management Reports also serve as a valuable tool for communication, ensuring that stakeholders are informed about the status and resolution of incidents. These reports also support compliance efforts by giving an audit trail, supporting service-level agreement adherence, and offering a recorded history of occurrences and responses.

List of Incident Management Reports

The following table lists the incident management reports: 

Parent Report

Child Report

Incident Aging by Category-Open

Category Aging Details-Open

Incident Aging by Workgroup-Open

Workgroup Aging Details-Open

Incident Aging by Analyst-Open

Analyst Aging Details-Open

Incident Aging by Category-Resolved

Category Aging Details-Resolved

Incident Aging by Workgroup-Resolved

Workgroup Aging Details-Resolved

Incident Aging by Analyst-Resolved

Analyst Aging Details-Resolved

Incident Aging by Classification-Open

Classification Aging Details-Open

Incident Aging by Classification-Resolved

Classification Aging Details-Resolved

Incident Status Report By Analyst

Status of Open Incident by Analyst

Status of Resolved Incident by Analyst

Incident Status Report By Category

Status of Open Incidents by Category

Status of Resolved Incidents by Category

Incident Status Report By Workgroup

Status of Open Incidents by Workgroup

Status of Resolved Incidents by Workgroup

Incident Status Report By Classification

Status of Open Incidents by Classification

Status of Resolved Incidents by Classification


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