Impact
- 23 Jul 2025
- 1 Minute to read
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Impact
- Updated on 23 Jul 2025
- 1 Minute to read
- Print
- PDF
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Impact is the measure of the effect of a Problem Record (PR) on business processes. You can add and modify Impact details for a PR.
Configure Impact
To configure Impact, perform the following steps:
Navigate to Problem > Configuration > Impact.
Figure: Impact
Select the required Department.
Figure: Department
Click Add New or
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icon.Specify the required details on Impact Details page. For more information about the fields on the Field Configuration page, see Field Description.
Figure: Impact Details Page
Field Description
The following table describes the fields on the Impact Details page:
Field | Description |
Details | |
Impact Name | Type in a name for the Impact. |
Sort Order | Type in the order number in which the Impacts need to be listed in the Impact list. |
Default | Select this check box to display the Impact as a default selection. |
Active | Indicates the status set for an Impact.
|
Click Submit. A new Impact value is configured.
Actions
This section explains all the icons displayed on the right-side panel of the Impact page.
Show List
Click Show List or 
to display the LIST table showing all the Impact values configured for the selected Department.
Figure: Impact List Page
Impact ID column in the LIST table displays the ID associated with every configuration.
To edit an Impact value, select the Impact Name. Make appropriate changes and click Submit.
To display the inactive Impact values, click the Include Inactive check box.
Note
When the Impact values are displayed in a list, Add New is displayed on the right-side panel. Click Add New to configure a new Impact.
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