Impact
- 07 Aug 2025
- 1 Minute to read
- Print
- PDF
Impact
- Updated on 07 Aug 2025
- 1 Minute to read
- Print
- PDF
Article summary
Did you find this summary helpful?
Thank you for your feedback
Impact defines the affect of a Service Request (SR) on the users. You can configure and modify the Impact values for a Department.
Configure Impact
To configure Impact, perform the following steps:
Select Request > Configuration > SLA Configurations > Impact.
Figure: Impact
Click Add New or
.png?sv=2022-11-02&spr=https&st=2025-08-15T19%3A20%3A36Z&se=2025-08-15T19%3A30%3A36Z&sr=c&sp=r&sig=3TP%2F9WU%2B7JyW%2FCqz2AuwuYebltrmNcN%2Bft7ZxhOF%2B50%3D)
icon.Select the Department and type in the new Impact details. For information about the fields on the IMPACT page, see Field Description below. If you are configuring Impact for a Department for the first time, COPY RECORDS FROM INCIDENT MANAGEMENT icon is present on the right-side panel to copy the records from Incident Management module (see: Copying Data from Incident Management).
Click Submit. A new Impact value is configured.
Figure: IMPACT Details Page
Field Description
The following table describes the fields on the Impact Details page:
Field | Description |
Details | |
Impact Name | Type in a name for the Impact. |
Sort Order | Type in a numeric value, which indicates the sequence number in which the Impact will be displayed in the Impact list on the configuration pages of the application. |
Default | Select this check box to display this Impact value as the default Impact value on the other pages of the application. |
Active | Indicates the status of the Impact value.
|
Show List
Click Show List or 
to display the LIST table showing all the Deadline values configured for the selected Department.
Figure: IMPACT page: List of Impact values
Impact ID column in the LIST table displays the ID associated with every configuration.
To edit an Impact value, click the Impact Name. Make appropriate changes and click Submit.
To display the inactive Impact values, click the Include Inactive check box.
Note
When the Impacts are displayed under the LIST table, the button ADD NEW and IMPORT are displayed on the right-side panel.
Click Add New to configure a new Impact.
Click Import to update or create multiple Impacts, importing the Master Excel template. Upon clicking Import, you will be redirected to the EXCEL MASTERS IMPORT page, where you can download the excel template and fill the required data to update in the IMPACT page. For more information see Importing Master Template in SummitAI Platform.
Was this article helpful?