Incident Aging by Classification-Open
- 06 Jan 2025
- 3 Minutes to read
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Incident Aging by Classification-Open
- Updated on 06 Jan 2025
- 3 Minutes to read
- Print
- PDF
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This report is a graphical representation providing insights into the aging incidents for different classifications. You can filter the report details with parameters such as classification, tenant, incident registered time, workgroup, and analyst.
The Open Incidents Aging by Classification report is displayed below.
Figure: Open Incidents Aging by Classification
The following table explains the options available on the toolbar on top of the report.
Toolbar components | Description |
Pagination | Displays the number of pages available on the report page. Click on the dropdown to view the number of pages. To access a certain page, click on its corresponding number. |
First page | Click the first page icon to navigate to the report's first page. |
Last page | Click the last page icon to navigate to the report's previous page. |
Previous page | Click the previous page icon to navigate to the last page of the report. |
Next page | Click the next page icon to navigate to the next page of the report. |
Toggle Multipage mode | Select the toggle multipage mode to navigate between multiple pages of the report. |
Zoom | Allows you to magnify the content on the report page.
|
Highlight Editing Fields | This option highlights any editable fields available in the report. It is enabled only if there are any editable fields. |
Print | Click the print icon to print the report. You can print the current page of the report. |
Print Page | Click the print page icon to print multiple pages of the report. |
Export to | You can export the report to PDF, Excel, and Image. To export the report to a specific format, click the dropdown menu to select it. |
Search | Click the search icon to search for any text in the report. The search panel has two options to search text.
Figure: Search
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Full Screen | Click the full-screen icon to view the report in full-screen view. |
Filters
Click the filter icon to view the preview parameters. In the preview parameters, you can filter the report content with the available filters.
The following table explains the filters available under the preview parameters panel.
Filters | Description |
|---|---|
Classification | From the classification dropdown, select the classification for which you want to filter the report data. |
Registered Time | You can choose the incident registered time and date to filter the report data. The following options are available to select the date range for the report. |
Tenant | Select the tenant from the dropdown. |
Workgroup | Select the workgroup for which you want to filter the report data. |
Category | Select the category for which you want to filter the report data. |
Analyst | Select the analyst for which you want to filter the report data. |
Reset | Click reset to reset the preview parameters. All the parameters will be reset to default values. |
Submit | After selecting the preview parameters, click submit for the filters to be applied. |
Child Report - Classification Aging Details-Open
The report of open incidents aging by classification is embedded with a child report named Classification Aging Details. This child report is a drill-down report that provides details of the aging incidents by classification. It provides detailed information about the incidents including the incident ID, logged by, classification, pending reason, tenant, SLA deadlines, etc.
To access the child report - classification aging details, click the count of incidents with the hyperlink mentioned against the classifications.
For example, on the parent report - Incident Aging by Classification, the classification named Application has 2 incidents aging between 5 to 10 days. To know more about these two incidents, click count 2 with the hyperlink. It opens the child report - classification aging details that provide detailed information about the 2 aging tickets.
Figure: Parent Report - Open Incidents Aging by Classification
Click count 2 under the column 5 to 10 days as displayed below.
Figure: Child Report - Classification Aging details
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