Incident CSAT Compliance

The Incident CSAT Compliance dashboard monitors customer satisfaction (CSAT) ratings for incidents that have been handled. IT teams can use it to track CSAT target compliance, spot trends in customer feedback, and identify opportunities for improvement. Ensuring the service quality meets or surpasses customer expectations, this dashboard promotes ongoing service delivery improvement. Organizations can improve customer interactions and uphold good service standards by analyzing CSAT compliance.

To view the Incident CSAT Compliance Dashboard, perform the following steps:

1.  Navigate to Service Management > Reports.
   
2. Select Dashboards. Select the module as Incident.
   Figure: Incident CSAT Compliance Dashboard 
   
3. Click and open the Incident CSAT Compliance Dashboard. You can select from the various filters such as tenant, status, workgroup, medium, priority, requestor location, category, analyst, and date.   
   Figure: Incident CSAT Compliance Dashboard details 

The following table explains the reports available in the dashboard.

Dashboard	Description
Metric dashboard	Displays the count of resolved incidents, feedback received, and feedback not received for incidents.
Graphical Dashboard
Compliance by Workgroup	Displays the number of resolved incidents, feedback received, and feedback not received for different workgroups. The color legend is
Compliance by Analyst	Displays the number of resolved incidents, feedback received, and feedback not received for different analysts. The color legend is
Compliance by Priority	Displays the number of resolved incidents, feedback received, and feedback not received for different priorities. The color legend is
Compliance by Classification	Displays the number of resolved incidents, feedback received, and feedback not received for different classifications. The color legend is
Compliance by Location	Displays the number of resolved incidents, feedback received, and feedback not received for different locations. The color legend is
Compliance by Category	Displays the number of resolved incidents, feedback received, and feedback not received for different categories. The color legend is

Inspect Data

The inspect data option is available on the data item in the dashboard.
Figure: Inspect data

The Inspect data opens a window that displays raw or aggregated data. 

• Aggregated data - It displays the aggregated data retrieved from the dashboard item's data storage. 
• Raw data - It displays the underlying raw data from the dashboard item. 

Export To

The entire dashboard or a single card in the dashboard can be exported. The available options to export are:

• PDF - You can export the dashboard or a single card to PDF format. 
• Image - You can export the dashboard or a single card to Image format. 
• Excel - You can export the dashboard or a single card to Excel format. 

Figure: Export to

To maximize the card, click icon.
Figure: Maximize

To minimize the card, click icon.
Figure: Minimize