Classification
- 14 May 2024
- 1 Minute to read
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Classification
- Updated on 14 May 2024
- 1 Minute to read
- Print
- PDF
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Classification describes the methodical grouping and labeling of occurrences according to certain characteristics, like the type of problem, its consequences, and the systems or services that are impacted.
This classification facilitates more effective reporting and analysis by streamlining the resolution process and aiding in the efficient organization, prioritization, and response to incidents.
Use Case User Persona: Administrator | Solution |
| NovaTech is faced with a scenario where the server hosting critical applications has stopped responding. | This can be resolved by updating the incident with the relevant classification so that it can be assigned to the relevant workgroup or team. The issue is one with high severity and impact and thus requires utmost priority in terms of resolution. With proper Classification, there would be better handling of incidents in terms of identification thus promoting better incident management. |
Configure Classification
1. Navigate to Design Studio > Module > Configuration > Incident Masters > Classification.
Figure: Classification Home page
2. Select the Tenant from the drop-down list. The Incident Classification will be displayed.
Figure: Classification Tenant selection
3. Right-click the Incident Classification and a pop up is displayed. For more information on the pop-up list, refer to the table below.
Figure: Classification Details page
For more information on the pop-up list, refer to the field description table below.
| Field | Description |
|---|---|
Create Root Node | Click this option to create a new Root Node/Parent Classification at the top of the configured Node/Category list. |
| Create Child Node | Click this option to create a Child Node/Classification for the Node/Classification selected. |
| Rename | Click this option to rename a Node/Classification. |
| Activate | Click this option to activate a Node/Classification. |
| Set as Default | Click this option to set a Node/Classification as default Node/Classification. |
| Add Icon | Select the option to add an icon to the Classification. |
| Add Description | Choose the option to add a description to the Classification. |
4. Select the appropriate Classification and click Save.
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