Location Workgroup Matrices
- 22 May 2024
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Location Workgroup Matrices
- Updated on 22 May 2024
- 1 Minute to read
- Print
- PDF
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The process of designating particular workgroups or teams to various physical or virtual locations within an organization is known as location workgroup mapping. This mapping ensures that jobs and responsibilities are fairly assigned and organized, coordinating the work across several locations.
User Persona: Administrator
Let's explore the following use-case.
Use Case User Persona: Administrator | Solution |
| NovaTech is a company that operates in multiple cities and regions. They want to improve project coordination, resource allocation, and communication within the organization. | To resolve this, the Administrator implements Location Workgroup Mapping, whereby the company can improve project coordination for efficient project management. It ensures compliance with local regulations and supports performance evaluation and improvement within the organization. |
Configure Location Workgroup Mapping
To configure Location Workgroup Mapping, perform the following steps.
1. Navigate to Design Studio > Module > Configuration > Matrices > Location Workgroup Matrices. The admin can view the list of all configured Location Workgroup Matrices items. To learn more about managing the list page navigate to Manage Location Workgroup Matrices.
Figure: Location Workgroup Mapping
2. Click New on the right side of the page. The following page is displayed.
Figure: Location Workgroup Mapping New
| Field | Description |
|---|---|
Tenant* | A Tenant is similar to a department within an organization that provides support related to an IT or a facility. |
Location | Choose the Location as per the requirement. This is a drop-down menu from where the location of the workgroup can be mapped. |
| Workgroup | Choose the Workgroup from the drop-down menu. The workgroup pertaining to the Incident is selected for this field. |
| Description | Specify a brief description of the Location Workgroup Mapping. This gives more clarity to the issue. |
| Sort Order | Select the sort order in which the Location Workgroup Mapping are displayed or listed within the ITSM system when the Analysts are selecting or viewing them. |
| Active | Select the check box to make the Location Workgroup Mapping available on the other pages of the application. |
| Default | Select the check box to display the Location Workgroup Mapping for the selected Tenant, by default. |
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