Location Workgroup Matrices

Updated on 14 Feb 2025
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The process of designating particular workgroups or teams to various physical or virtual locations within an organization is known as location workgroup matrices. This matrix ensures that jobs and responsibilities are fairly assigned and organized, coordinating the work across several locations.

Let's explore the following use-case.

Use Case User Persona: Administrator	Solution
NovaTech is a company that operates in multiple cities and regions. They want to improve project coordination, resource allocation, and communication within the organization.	To resolve this, the Administrator implements Location Workgroup Matrices, whereby the company can improve coordination for efficient task management. It ensures compliance with local regulations and supports performance evaluation and improvement within the organization.

Configure Location Workgroup Matrices

To configure the Location Workgroup Matrices, perform the following steps.

Click Service Management.
Click Settings > Design Studio.
Figure: Select Design Studio
Navigate to Design Studio > Module > Configuration > Matrices > Location Workgroup Matrices. The admin can view the list of all configured Location Workgroup Matrices items. To learn more about managing the list page navigate to Manage Location Workgroup Matrices.

Figure: Location Workgroup Mapping

4. Click New on the right side of the page. The following page is displayed.

Figure: Location Workgroup Mapping New

Field	Description
Tenant*	A Tenant is similar to a department within an organization that provides support related to an IT or a facility.
Location	Choose the Location as per the requirement. This is a drop-down menu from where the location of the workgroup can be mapped.
Workgroup	Choose the Workgroup from the drop-down menu. The workgroup pertaining to the Incident is selected for this field.
Description	Specify a brief description of the Location Workgroup Mapping. This gives more clarity to the issue.
Sort Order	Select the sort order in which the Location Workgroup Mapping are displayed or listed within the ITSM system when the Analysts are selecting or viewing them.
Active	Select the check box to make the Location Workgroup Mapping available on the other pages of the application.
Default	Select the check box to display the Location Workgroup Mapping for the selected Tenant, by default.

5. Enter all the details and click Save.

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What's Next

Manage Location Workgroup Mapping

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