Knowledge Record Author

Updated on 20 Aug 2025
1 Minute to read

Article summary

Did you find this summary helpful?

Thank you for your feedback

You can configure the End Users as Knowledge Record Author to provide them Workgroup-wise edit access to Knowledge Records for a Tenant.

To configure Knowledge Record Author, perform the following steps:

Navigate to Knowledge > Configuration > Knowledge Record Author.
The Knowledge Record Author page is displayed.

Figure: Knowledge Record Author
Select a Department on the Knowledge Record Author page.
On the Knowledge Record Author page, click Add New on the ACTIONS.
The Knowledge Record Author page is displayed.

Figure: Knowledge Record Author
Type in the new Knowledge Record Author details. For information about the fields on the Knowledge Record Author page, see Field Description.
Click Submit.
A new Knowledge Record Author is configured.

Field Description

The following table describes the fields on the Knowledge Record Author page:

Field	Description
Author	Type in the name of the person whom you want to configure as an Author for the selected Tenant. To search for a user name, click the Search icon. For information about searching users, see Searching Users in SummitAI Platfrom Online Help.
Workgroup	Select the required Workgroups. Select All check box to select all the Workgroups.
Active	Select the Active check box to make the Author active. If not selected, the Author becomes an inactive Author.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the KNOWLEDGE RECORD AUTHOR page.

Show List

Click Show List to display the LIST table showing all the configured Knowledge Record Authors for the selected Tenant.

To edit a Knowledge Record Author, click the Knowledge Record Author's Name. Make appropriate changes and click SUBMIT.
To display the inactive Knowledge Record Author, click the Include Inactive check box.

Note
When the configured Knowledge Record Authors are displayed under the LIST table, the Add New W action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Knowledge Record Author.

Was this article helpful?

What's Next

Reason