Overview
  • 06 Sep 2024
  • 1 Minute to read
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Overview

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Article summary

The language translation feature enables you to translate from the base language English to Arabic in Apex V 6.1.0.2 build 1. Language translation is a vital tool that improves connectivity and collaboration in our interconnected world. While serving clients throughout the world, it is vital to have a translation feature to be able to communicate in their language. Language translation is necessary to communicate and to deliver efficient and effective support to the customer, regardless of the language. 

In  Apex Localization Configuration facilitates cross-cultural communication, lowers obstacles to information availability for a range of audiences, and promotes cross-business communication.

Notes
  • In Apex V 6.1.0.2 build 1 localization support is from base language English to Arabic only.
  • English to Arabic translation is supported for ITSM and Platform features. 

User Persona: Application Designer


Let's explore the following use case.



Use Case
User Persona: Application Designer
Solution
ACME Consulting Services has clients worldwide who communicate through multiple languages. Because their customers come from a variety of places, language problems frequently occur, which causes miscommunication and delays in problem-solving. Hence, ACME Consulting Services is looking for an application to cater to clients with different languages. 
The Administrator Sam can use the Localization Configuration which helps to translate all the forms and fields available on Apex. This enables clients worldwide to use Apex as per their preferred language. It enhances seamless communication, global collaboration, and improved user experience. 


Let us configure Localization Configuration!

Configure Localization

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