Configure Localization

Configuring localization is crucial for ensuring that the system effectively caters to the diverse linguistic and cultural needs of its users across different regions or countries. By implementing localization settings, organizations can provide a user experience that feels familiar and accessible to users regardless of their language.

Configure Localization

The localization configuration on Apex helps clients worldwide translate forms and fields on the application into different languages. To configure localization settings, perform the following steps:

1.  Navigate to Design Studio > Application > Configuration > Localization Configuration. 
   The localization configuration page is displayed.
   Figure: Localization Configuration
   
   
2. Select the required forms and fields. Click Save to save the translated forms or fields. 

The fields available on the localization page are explained below. 

Note

When the Translation Scope is selected as Global, then only Language and Translation scope are displayed as below.
 Figure: Global

Language 

The Language dropdown allows you to choose from the list of languages available for Translation.

The Language dropdown page is displayed.
Figure: Language

Translation Scope

The translation scope lists the various forms available on Apex that can be translated.
Figure: Label Type

The different labels available are explained in the following table.

Module

The module dropdown allows you to select the different modules in the application such as Incident Management, Service Request, Problem Management, or Change Management. For example, if the Incident module is selected then all the forms and fields available for Incidents can be translated. 

The Module page is displayed.

Figure: Module

Translation By

The Translation By dropdown allows you to choose a Form or a Field where the Language Translation should be applied. 

• If By Form is selected, you can choose the particular form to be translated. For example, if you choose By Form then the list of available forms is displayed such as, Incident details, Resolution code, Provide Feedback, etc.
• If By Field is selected, you can choose the fields to be translated. For example, if you choose By Field then type in the field name such as urgency, impact, etc. that is to be translated.
   Figure: Translation By

Auto Translator

The auto-translator feature is the ability to automatically translate the forms and fields on the application. This feature ensures that translation is automatically done without manual intervention. 

Select all the mandatory details and click Auto Translator. Click Save to the save the translation. 

A sample page is displayed below for Arabic language.
Figure: Arabic language translation

The options available on the auto-translator page are explained in the following table.

Edit Profile

For the language translation to be applied for the forms and fields in Apex, the language option in Profile should be updated. 

To update the language in the Profile settings, perform the following steps:

1.  Navigate to the top bar on the application and click the Profile name. Click Edit Profile.
   Figure: Edit profile
   
   
2.  On the User Profile page, select the Language you wish to translate the Apex application.
   Figure: User profile
   
   
3.  Click Submit. Apex application is now translated to the selected language.
   The screenshot below shows the translated page.
   Figure: Arabic translation