Overview
- 29 Apr 2024
- 1 Minute to read
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Overview
- Updated on 29 Apr 2024
- 1 Minute to read
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- PDF
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Designing a mailbox is now easy!
Mailbox configuration enables you to design and configure your mailbox as per your requirements. You can select the desired protocol and determine the rules as per priority to achieve a viable mail system. The mailbox can be configured to enable E-mail parsing.
The following infographic illustrates the capabilities of Mailbox Configuration:
Figure: Mailbox Configuration Capabilities
Let's explore the following use case
Use Case User Persona: Super Admin / Administrator | Solution |
| NovaTech needs to track all the support requests coming in through emails. This requires configuring a service management mail handler with a shared mailbox. | Sandra configures a mailbox by defining the basic details, rules, and actions. By connecting to the mailbox and extracting the email folder structure during the first configuration step, the Mailbox Diagnosis function allows her to verify the accuracy of the mailbox being configured, which helps save a lot of time. |
Mailbox Configuration enables you to establish a mail handler with a shared mailbox by configuring the appropriate mailbox, username, protocol, and port.
The following infographic illustrates the steps required to configure a new mailbox:.gif?sv=2022-11-02&spr=https&st=2024-09-19T15%3A37%3A15Z&se=2024-09-19T15%3A47%3A15Z&sr=c&sp=r&sig=baPFGxB9BFL8Hfzr3wnOwJiD5KYgTf2RcU2vpkwvGmE%3D)
Figure: Mailbox Configuration Stepper
Let's dive deep and understand how a mailbox can be configured!
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| General | Configuration | Rules | Schedule |
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