Manage Closure Code
  • 03 Mar 2024
  • 2 Minutes to read
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Manage Closure Code

  • PDF

Article summary

Efficiently manage multiple Closure Codes with flexible Edit, View, and Filter options. 

View

The View option in the Closure Code displays the list of closure codes configured for the Incident. 

To view the listing page of the Closure Codeperform the following steps. 

  1.  Navigate to Design Studio > Module > Configurations > Incident Masters > Closure Code. The page displays the list of closure codes configured for incidents.
    Figure: View option

Grid 

The grid provides a detailed view of the list page of the Closure Code. For more information refer to the field description table below. 

FieldDescription

Id
This is the unique ID given to the created Closure Code.
IM Closure CodeA specific name is provided for the Closure Code. The Closure Code name should be a clear and identifiable label for specific incident closure, aiding in accurate tracking, reporting, and analysis of incident closure. For example: successful, out-of-scope, etc.
DescriptionProvide a brief description of the Closure Code. 
Sort Order The toggle button is enabled for Closure Codes to be displayed or listed within the ITSM system when Analysts are selecting or viewing them.
ActiveThe toggle button is enabled to make the incident closure code available on the other pages of the application. 
Default
Select the check box to display the Incident closure code for the selected Tenant, by default.
Updated ByThe detail of the last user for modification is displayed.
Updated OnThe detail of the last date and time of modification is displayed.

Filter 

The Filter option present in the Closure Code allows the restriction of content based on specific criteria.

Figure: Filter icon

  • Click the Filter icon to view the following filter options. Select the Match All or Match Any option from the list to filter the data based on the condition selected. The Match All option is selected, by default.
  • Select the option to compare the data based on the conditions. Available options are as follows:
    • Starts With
    • Contains
    • Not contains
    • Ends with
    • Equals
    • Not equals
    • Less than
    • Less than or equal to
    • Greater than
    • Greater than or equal to
    • Date is 
    • Date is not
    • Date is before
    • Date is after
    • Active
    • Not Active
      Note
      The following filter options are available for numeric column values:
      • Less than
      • Less than or equal to
      • Greater than
      • Greater than or equal to
      The following filter options are available for date column values:
      • Date is 
      • Date is not
      • Date is before
      • Date is after

      The following filter options are available for toggle switch Active:

      • Active
      • Not Active 
  • You can click Clear to clear the configured filter and click Apply to set the filter condition.

You can change which columns will appear on the list page in which order by clicking icon.

Figure: Show columns

You can drag the column up and down as per the requirement to reorder the display of columns.

Add or remove the columns to be displayed on the list page by clicking on the checkbox next to the columns. (Refer the below sample screenshot) 

Figure: Add columns - list page

Click Save to save the new view of columns for the list page. Click Cancel to revert all the changes made and close the pop-up. Click Clear All to remove all the applied column view settings.

Search 

The Search option in Closure Code helps to easily search configured roles from the list page. 

Figure: Search icon

Edit

The Edit option in the Closure Code is used to amend the configured Closure Code.

To Edit the Closure Code, perform the following steps. 

  1. Navigate to Design Studio > Module > Configurations > Incident Masters > Closure Code.
    Figure: Edit Closure Code
  2. Edit the required details of the form and click Save and then click Submit after the Summary tab to save the modified changes.

    Export

    • Export the current page of the list page or all the pages from the list page by clicking icon.
    • Once you clickicon, the following options are displayed. Click Export Current Page to export the data displayed in the current page. Click Export All to export data of all the configured closure code for incidents.
      Figure: Export current or all page

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