Manage Incident - List Page

Filters

Managed Service Provider (MSP) customers can filter and streamline the management and tracking of Incidents logged by them based on Tenant-specific configurations. This feature provides granular control, enabling users to customize the view of the Incidents on the list page as per the selected Tenant.

Column level filters on the list page have Tenant-based filtering applicable on the parameters dependent on Tenant. They display the values based on the selected Tenant.

There are different tabs for different Tenants:

Figure: Tenant-based filtering

If more than one Tenants are selected, the column level filters group the values of the Tenant-dependent parameters as per the selected Tenants. For example, if Priority is a Tenant-dependent parameter, then the values under Priority column in list page are grouped based on different Tenants.

Note

Logged in user should have access to the Tenant to filter the records based on Tenant.

Advanced Filter

Advanced Filter on Manage Incident list page allows you to define filter conditions at more granular level with additional filter options.

1. Click Filter icon.
   
   Figure: Filter

2. Advanced Filter pop-up is displayed. Click + Add Filter Set.
   
   Figure: Advanced Filter pop-up
   

3. Select value under Field column by typing in and selecting from the dropdown.

4. Select the desired value under Operator and Value column from the dropdown.

   Note

   Grouping of the Field & Value are based on the configured Tenant.

For more information, refer Manage Incident - List Page