The End User can view the list of Incidents logged on their behalf. The user can view, cancel, escalate, edit, and update the additional information section of incidents logged by another user associated with the customers and locations specified in the Access tab.
Figure: My Incidents list page
Advanced Filter
The Advanced Filter functionality in the "My Incident" module allows Managed Service Provider (MSP) customers to streamline the management and tracking of incidents based on tenant-specific configurations. This feature provides granular control, enabling users to customize their incident views according to predefined conditions and requirements.
Configure Advanced Filter
To configure Advanced Filter, perform the following functions.
1. Navigate to Incident > My Incident.
2. Click the Filter icon as shown in the image below.
Figure: My Incident list page
3. The Advance Filter window is displayed as given in the image below.
Figure: Advance Filter
4. The column-level Filters are also configured based on Tenant configurations as shown in the image below.
Figure: My Incident - Column level Filter