Manage RCA Deadline Violation Reason

Managing RCA Deadline refers to the process of overseeing or coordinating the activities related to conducting a Root Cause Analysis (RCA) within the constraints of a deadline. This involves ensuring that the analysis is performed efficiently, that the necessary resources are allocated, and that the results are obtained within the specified timeframe.

View

You can view the list of configured RCA Deadline Violation Reason(s) for Problem Records using the following options:

• Filters
• Search
• Edit

To view the list of configured RCA Deadline Violation Reason(s), perform the following steps:

1. Navigate to Design Studio > Select Module > Problem > Configurations > Problem SLA Configs > RCA Deadline Violation Reason.
   The RCA Deadline Violation Reason(s) list page is displayed. 
   Figure: List page
   
   
2. The above page displays the list of configured RCA Deadline Violation Reason(s) for the Problem Records. A specific RCA Deadline Violation Reason(s) list can be viewed based on applied filters or search criteria.

Filters

You have the provision to apply filters on all of the columns or an individual column. This functionality allows you to control the exclusion or inclusion of specific data as per your requirement. You can now focus on relevant data and quickly identify the information required, leading to improved data organization and clarity.

You can apply the individual filters on all the columns. Also, you can arrange the rows in ascending order or descending order.

To apply filters on all the columns as well as on individual columns, perform the following steps:

1. On the RCA Deadline Violation Reason(s) list page, click the Filters icon on the top left corner just above the list of forms.
   Figure: Filters
   
2. Specify the filter criteria based on your requirements. Select the Match All or Match Any option from the list to filter the data based on the condition selected. The Match All option is selected, by default.
   
   
3. Select the option to compare the data based on the conditions. Available options are as follows:
   • Starts With
   • Contains
   • Not contains
   • Ends with
   • Equals
   • Not equals
4. Click Clear to clear the configured filter and apply to set the filter condition.
   
   

Search

The Search function enables you to search the configured RCA Deadline Violation Reason(s). You can click the search icon and type the RCA Deadline Violation Reason(s) that you want to search.

Figure: Search RCA Deadline Violation Reason(s)
 
The application displays the result in the result section for the typed RCA Deadline Violation Reason(s). Click X (close icon) to clear the searched criteria entered.

Edit

The edit RCA Deadline Violation Reason(s) enables you to edit configured RCA Deadline Violation Reason(s) details based on the requirement.

To edit RCA Deadline Violation Reason(s) details, perform the following steps:

1. Navigate to Design Studio and select Problem from the module.
   
   
2. Navigate to Configurations > Problem SLA Configs > RCA Deadline Violation Reason(s). The list of configured RCA Deadline Violation Reason(s) is displayed.
   
   
3.  Click the RCA Deadline Violation Reason(s) ID hyperlink to view the configured details.
   
   Figure: RCA Deadline Violation Reason(s) ID Details page
    
   
4.  Edit the required details of the form click Save and then click Submit after the Summary tab to save the modified changes.