Manage Risk

Managing risk in problem management involves a systematic approach to identifying, assessing, mitigating, and monitoring potential risks that may affect the successful resolution of problems within an IT service environment.

View 

You can view the list of configured Risk Matrix for Problem records using the following options:

• Filters
• Search
• Edit

To view the list of configured risk values, perform the following steps:

1. Navigate to Design Studio > Select Problem module > Configurations > Problem SLA Configs > Risk.

The list of configured Risks is displayed.

Figure: Risk List page

The above page displays the list of configured Risk(s) for the Problem Records. A specific Risk(s) list can be viewed based on applied filters or search criteria.

Filters

You have the provision to apply filters on all of the columns or an individual column. This functionality allows you to control the exclusion or inclusion of specific data as per your requirement. You can now focus on relevant data and quickly identify the information required, leading to improved data organization and clarity.

You can apply the individual filters on all the columns. Also, you can arrange the rows in ascending order or descending order.

To apply filters on all the columns as well as on individual columns, perform the following steps:

1. On the Risk(s) list page, click the Filters icon on the top left corner just above the list of forms.
   Figure: Filters
   
   
2. Specify the filter criteria based on your requirements. Select the Match All or Match Any option from the list to filter the data based on the condition selected. The Match All option is selected, by default.
   
3. Select the option to compare the data based on the conditions. Available options are as follows:
   • Starts With
   • Contains
   • Not Contains
   • Ends with
   • Equals
   • Not equals.
     
4. You can click Clear to clear the configured filter and click Apply to set the filter condition.
   

Search

The Search function enables you to search the configured Risk(s). You can click the search icon and type the Risk(s) that you want to search.

 Figure: Search Risk(s)

The application displays the result in the result section for the typed Risk(s). Click X (close icon) to clear the searched criteria entered.

Edit

The edit Risk(s) enables you to edit configured Risk(s) details based on the requirement.

To edit Risk(s) details, perform the following steps:

1. Navigate to Design Studio and select the required application. Select Problem from the module.
   
   
2. Navigate to Configurations > Problem SLA Configs > Risk(s). The list of configured Risk(s) is displayed.
   
   
3.  Click the Risk ID hyperlink to view the configured details.
   Figure: Risk Details page
   
   
4.  Edit the required details of the form click Save and then click Submit after the Summary tab to save the modified changes.