Manage SLA Type

SLA Type list page allows you to manage configured SLA Types efficiently and view quickly at a glance. This page consists of various functionalities that allow you to filter specific records which are displayed according to the content based on its fields.

A List page consists of various user-friendly interaction features within the List as follows:

• Modify List Fields

• Filter

• Views

• Search

• Export

Let us explore these various functionalities within the List page.

Modify List Fields

The Fields on the List page can be re-ordered and their visibility on the list page can be enabled or disabled according to the requirement.

To modify the list items, perform the following steps:

1. Navigate to List page.
   

2. Click icon on the List page.
   Figure: SLA Type List
   

3. A list of Columns are displayed that gets displayed based on the selection.

   

   Figure: List Columns
   
   The following table provides more information on the column controls.

   Column Control	Description
   	Search control will allow to search the required Field within Show Columns pop-up. Example: To search all fields that start with Create, enter the same on Search filed.
   	Re-order the columns on the List page by moving double vertical ellipsis icon within the Show Columns Pop-up window.
   	Select the Column to able its visibility on the List page.
   	Click Save for the modified column list to take effect on the List page.
   	Click Cancel to remove and exit Show Columns pop-up window.
   	Click Clear All to erase the modified arrangement of the List items.

Filter

Simple filter is configurable on the list page to achieve the required Filtered result.

Simple Filter

Every column on the list page has a dedicated Filter option which is beneficial to obtain the required filtered data. This is achieved using Simple Filters, based on the data type of the column the filter options are displayed for every column. Simple Filter is represented using a funnel icon on the List page.

The following table represents the fields within the Simple Filter.

Note

The user can apply multiple Simple Filters within a List page until the required filtered result is achieved.

Multi-Simple Filters on a List Page

In the NovaTech organization, within the IT Tenant, Helpdesk team has a requirement to modify a SLA Type named Resolution SLA.

To search faster for the required SLA Type on the list page, the user will apply Simple Filter on Two columns. One on the Active column to search for only Active SLA Types, and within that filtered search result another Filter is applied on the Name to search for Resolution SLA type.

To achieve this, perform the following steps:

1. Click funnel icon and select Active to filter only active SLA Types on the List page.

   

   Figure: Simple Filter - First Level
   

2. Click funnel icon and enter the SLA Type name in the text field to list the required SLA Type.

   

   Figure: Simple Filter - Second Level
   

3. Click Apply to view the filtered SLA Type.
   Figure: Multiple Simple Filters

Data Type and Operators for Filters

For both the Simple and Advance Filter the Data Types and Operators apply the same.

Views

The View functionality within the List page allows you to save Filters using a View Name. When a filter is created to generate the required filter result the same is saved using a View Name. This adds efficiency while working on Lists, the user can navigate to Views and select the View to re-view the Filter result on the List page.

• Add View

• Edit or Delete View

Add View

To save Filters as View, perform the following steps:

1. Select View and then select +Add New View.

   

   Figure: View
   

2. Filter pop-up window is displayed.

   

   Figure: Filter pop-up window

   
   To Add Filters, refer to Filters.
   

3. After adding Filter, click Save as New View.

   

   Figure: New View
   
   

4. Enter View Name.

   

   Figure: Save as New View
   
   
   The following table provides details about the Save View Fields screen.

   Save View Fields	Description
   View Name	Enter View Name. Example: If a Filter is applied for Resolution SLA Type, you can name the View as Resolution SLA. Else if a filter is Applied for Active Types, it can be saved as Active View.
   Set as Default	Select Set as Default checkbox, to view the saved view on the List page every time.
   	Click Save to add the view to the view list. Upon performing this action, New View is applied to the List page and added successfully to the View list.
   	Click Cancel to return to List page.

Upon configuring Filter, it is displayed on the View List, the same is edited or deleted from the View.

To Edit or Delete a View, refer to the following:

Edit and Delete View

To edit a view refers to, edit the name given to an added filter. To change or modify the view name, perform the following:

Select View and hover on the view.
A list of Views are displayed.
Figure: View List

The following table provides action icon details.

Search

The Search feature allows you to look for configured records. Click search icon on the List page, enter the name of the record you are searching for, and the application will show the results in the dedicated result section for the specified record.

Export

The Export button allows you to export the list page data into a downloadable file in the excel file format. It provides you with the flexibility to utilize data beyond the application's immediate interface and enabling various tasks such as backup, analysis, sharing, and compliance.

To export the details, clickthe export icon on the List page and navigate to the following options to download the List data as an Excel file.

• Export Current Page : Select Export Current Page to download the on screen displayed List data.

• Export All : Select Export All to download the entire List data.