Manage Impact

Managing impact is vital in configuring work orders within IT Service Management (ITSM) because it ensures that incidents and service requests are handled effectively and efficiently. By assessing the impact of each issue, IT teams can prioritize tasks, allocate resources appropriately, and meet service level agreements, ultimately enhancing customer satisfaction. Moreover, understanding the impact helps in cost management and risk mitigation, as high-impact incidents can incur significant expenses and have the potential to escalate into larger problems if not addressed promptly. Data on impact levels also enables data-driven decision-making, allowing organizations to identify trends, root causes, and areas for improvement in their IT services, thereby streamlining workflows and ensuring that resources are directed where they are most needed.

Using the following widgets the Impact of a work order can be managed:

• View
• Edit

View

The view widget on the work order Impact list page offers a comprehensive snapshot of an application. This widget presents a structured display that allows users to review details such as names, descriptions, and associated attributes. By providing an organized and user-friendly interface, the view widget simplifies understanding and managing Impacts in a work order. Additionally, the view widget aids in maintaining a standardized approach across the organization, thereby improving consistency and data-driven decision-making.

• Filter
• Search
• Export

Filter

Filters allow users to quickly locate specific Impacts based on criteria such as names, descriptions, or associated attributes. With a large number of Impacts, filters help users manage and organize them effectively. Filters enable users to create customized views of Impacts based on their roles or preferences, reducing visual clutter and enhancing usability.

To add a new Filter, perform the following steps:

1. Navigate to  Home > User Dashboard.
   
   
2. Select Application.

   Role selection dropdown list is displayed.

3. Select Administrator.

   The modules page is displayed.

4. Select Work Order.
   
   
5. Navigate to Configurations > WO SLA Configs > Impact.

   A list of Impacts is displayed.

6.  Select View.
   A list of views and an option to add a new view is displayed.
   
   
7.  Click Add New View.
   An option to add a new filter is displayed.
   
   
8.  Click Add Filter.
   Filter list is displayed.
   
   
9.  Select the Filter element.
   Choose the conditional operator for the filter element.
   
   
10.  Click Apply.
    The filtered list is displayed on the Impact list.
    
    
11.  Select Save as New View.
    Define the view using a new name.
    
    
12. Enter View Name.
    
    
13.  Click Save.

Icon	Description
	Indicates Filter icon, if a number is pinned to the icon, it represents the count of filters applied.
	Indicates Pencil icon, that allows to edit the Filter on the View list.
	Indicates the Delete icon, which deletes the view. Upon deleting the following pop-up message is displayed. Click Delete. Figure: Delete View

Search

The search widget on the work order Impact list page enhances accessibility and efficiency in managing Impact(s) in a work order within an Application. This widget allows users to locate the specific Impact by entering keywords, names, or relevant attributes. By providing quick access to targeted information, the search widget streamlines associating the correct Impact with the work order, contributing to accurate effective problem-solving. It also aids in analyzing trends, ensuring consistency, and maintaining an organized repository for improved service quality and operational excellence.

The search icon  option allows you to search the relevant details from the list as displayed in the following figure.

Export

The Export to Excel widget on the work order Impact list page is a powerful tool within an application. This widget empowers users to extract the displayed Impact data into an Excel spreadsheet format, enabling in-depth analysis and manipulation. By exporting to Excel, users can conduct thorough data examination, create custom reports, and perform trend analysis. This functionality enhances data-driven decision-making and supports reporting needs by providing a structured and versatile format for the information. Ultimately, the export to Excel widget contributes to improved data management, efficiency, and insight generation within the organization.

To export the list items to an Excel, perform the following steps:

1. Click Export Icon .
   The Export to Excel option is displayed.
   
   
2.  Click Export to Excel.
   Options for exporting the data are displayed.
   
   
3.  Choose an option between Export Current Page or Export All.
   
   
4.  The exported file is saved to your system.

Edit

Editing configured Impact for a work order from the list is highly advantageous within an application. This functionality empowers administrators to modify and refine Impact based on evolving needs and emerging trends. By offering the ability to edit, organizations can ensure that their Impact configuration remains accurate and aligned with current practices, enhancing the precision and problem-solving processes. This feature also enables continuous improvement by adapting to changing scenarios and optimizing their relevance, ultimately leading to better categorization, improved reporting, and enhanced decision-making throughout the application's lifecycle.

To edit an Impact, perform the following steps:

1. Navigate to  Home > User Dashboard.
   
   
2. Select Application.
   Role selection dropdown list is displayed.
   
   
3. Select Administrator.
   
   
4. Select Work Order as a module.
   
   
5. Navigate to Configurations > WO SLA Configs > Impact.
   
   
6. Select WO Impact.
   Configuration page is displayed.
   
   
7. Make the required changes.
   
   
8. Click Save.