My Problem

My Problem widget can be used to manage problem records at different stages like awaiting authorization, Root Cause Analysis (RCA) approval, RCA review, and RCA submission, and helps to ensure efficient resolution of issues.

So, let us tweak the widgets to suit your needs!

User persona: Application Designer

Configure My Problem Widget

This section contains the list of steps using which Application Designer can add the widget in the Service Portal screen.

1. Navigate to Home > Service Portal > Add Service Portal > Saved Widgets > My Problem.
    Figure: My Problem
    
   
2. Drag the My Problem from the widget list to Portal screen.Figure: My Problem
    
   
3. Click Settings icon for this field to view the Properties pop-up.
    
   

You can view the following tabs on the Settings for this field:

• Properties
• Data Source
• Appearance

Properties

This section contains the list of properties using which the Application Designer can customize the widget features. 

Figure: Properties
The table below contains the list of fields and their descriptions that are available under the Properties section:

Field Description

Data Source 

Application Designer can configure internal or external widgets by selecting source type under the Data Source tab.

Data Source (Internal)

This section contains the list of features using which the Application Designer Application Designercan select Source, Application, Module, Table, Aggregate, Form, and Conditions.

Figure: Data Source

Data Source
Internal	Select the Date Source as Internal.
Application	Select the Application from which the data has to be fetched!
Module	Select the Module from which the data has to be fetched. Here Manage Problem Records is selected as a module from the drop-down list.
Table	Specify the Table from the drop-down list. The screen displays with table selected as Manage Problem Records.
Aggregate	Define the Aggregate function to summarize the data by selecting from the drop-down list. The Aggregate functions can be: Count Unique Records, Count Records, Sum values, Average, Min and Max. Figure: Aggregate functions Here Aggregate function is selected as Count Records.
Of	Select the column name for which you need the Aggregate.
Form	Define the Form using which it should open when you click on the data widget. Here Manage Problem Records is specified under Form. This control appears after application selection.
Condition
Add Filter Set	Set the filter for the field, operator and values. If you want to add more conditions, click + icon. Refer to the screenshot for more details about the field values.

Data Source (External)

This section contains the list of features using which the Application Designer can select Source, API, Form, Aggregate, and Condition.
Figure: Data Source (External)

The table below contains the list of fields and their descriptions that are available under the Data Source section:
Field Description 

Data Source
External	Select the Date Source as External from the drop-down list.
API	Select the appropriate API to be called from fetching the data.
Get Response	Click the Get Response button in front of API dropdown. The data is fetched from the API selected and stored in a temporary table. Figure: Get Response
Aggregate	Define the Aggregate function to summarize the data by selecting from the drop-down list. The Aggregate functions can be: Count Unique Records, Count Records, Sum values, Average, Min and Max. Figure: Aggregate functions Here Aggregate function is selected as Count Records.
Of	Select the column name for which you need the Aggregate.Figure: Select the column name
Form	Specify the form which needs to be opened when we click on the widget. Figure: Form Along with the Form field, there is a tooltip displayed as shown to guide the users on the details that need to be filled in. It gets displayed as shown below:

Appearance 

This section contains the list of features using which the Application Designer can select Icon, Title, Title, Header Text, Data Text, and Background for the widget.

Figure: Appearance tab

The table below contains the list of fields and their descriptions that are available under the Appearance section:

Field Description 

Appearance
Icon
Icon Upload	Select the Icon to be uploaded. Figure: Icon selection
Icon Position	Select the position for the icon by selecting the size and padding. Figure: Icon size and Padding
Title
Text Type	Define the text type.
Text Color	Select the text color for widget.
Text Size	Select the preferred text size.
Text Style	Choose the style for the font.
Text Alignment	Select the preferred alignment for the font.
Header Separator
Border	Select the type of border. Figure: Border Type
Number
Text Type	Select the text type for the number.
Text Size	Select the text size for the number.
Text Color Type	Select the text color for the number.
Text Style	Select the text style for the number.
Text Alignment	Select the text alignment for the number.
Background
Background Type	Select the preferred background type. Figure: Background
Padding	Specify the preferred padding width. By default, the field appears inactive as shown below. Figure: Padding width with zero value Click the icon to enable padding width. Figure: Padding width as 3.
Border	You can style the Border by selecting desired Border Type.
Border Fill	Select the Border fill for the widget. Specify the Border, Side, Width, Color and Radius for the fill. Figure: Border fill
Dimensions	You can style the border by selecting the desired Dimension value.Figure: Dimension

Save the details and navigate to Service Portal screen to check the My Problem Widget.

Figure: My Problem Widget