Configure Capacity Record

Field	Description
Department	Select Department, this is the business unit or organizational division where the capacity issue originates or is experienced.
Workgroup	Select Workgroup, This is the internal technical or functional team responsible for analyzing or addressing the capacity concern.
Log Time	Displays the Log Time as when the Capacity Record was logged.
Status	Select Status from the dropdown list. Represents the current progress or stage of the capacity record. The Status include New, Assigned, In-Progress, Pending, Resolved, Closed, Cancelled.
Description	Enter Description about the Capacity Record, This is a brief summary of the capacity issue, typically used to quickly identify the case.
Impact	Enter Impact, describes the perceived or observed effect of the capacity issue on services or operations. Examples: “Report generation delayed by 10 minutes”, “High latency during business hours”.

The Business Scenarios section in a Capacity Record configuration under the Service Quality module is designed to capture the business-driven context behind a capacity issue or performance-related observation. It aligns technical capacity planning with organizational objectives, ensuring that any proposed adjustments are not only technically sound but also strategically justified.

Figure: Business Scenarios

For more information, refer to the following Field Description:

Field	Description
Service Impact	Enter Service Impact, these are the details of how the business service is being affected (example: degraded speed, failures).
Resource Capacity Impact	Enter Resource Capacity Impact, this captures technical impact details that help infrastructure and operations teams understand the severity, scope, and specific nature of the performance degradation or resource constraint. Examples: Database server CPU usage consistently exceeds 90% during peak hours. SAN storage latency is increasing due to high IOPS demand Network throughput maxed out on uplink during backup windows.
Business Proposal	Select Business Proposal from the dropdown, this indicates the urgency and strategic nature of the proposed capacity adjustment. Following are the dropdown options: Short Term – Immediate or temporary fix Medium Term – Planned improvement in the near future Long Term – Strategic, often tied to business expansion or IT roadmap
Affected Services	Enter the Affected Service(s), list the IT or business services impacted by the current or forecasted capacity issue. Example: “Payroll Processing, Inventory Management, Reporting Service”
Business Volume	Enter Business Volume, represents the scale of business activity driving the capacity need. Example: 1200 concurrent users
Service Name	Enter Service Name, this is the name of the specific business service affected by the capacity issue.
Incharge of Service	The person or role responsible for the overall functioning of the service. Typically the Service Owner or Service Manager.
Incharge of adjust Capacities / Performance	Enter the Incharge person or team responsible for implementing performance improvements or resource scaling. Example: “Infrastructure Team Lead”, “Database Admin”
Reason for Business measure	Enter reason for Business measure, this describes the business justification or trigger behind the capacity-related request.
Business Case	Enter Business Case, provides a concise justification for why this capacity adjustment is necessary, focusing on benefits, risks, and ROI.
Affected Infrastructure Components	Enter Infrastructure Components, list the specific technical components under strain or requiring upgrades (example: servers, databases, links, storage). Example: “AppServer01, DBCluster02, Load Balancer”
Activities to be carried out	Enter the activities to be carried out, this describes the planned actions or interventions needed to resolve the issue or adjust capacity. Example: “Add 2 web servers, increase VM memory, optimize database indexes”

Note
You will be able to relate the Capacity Record in the the Relationship tab after you create the Record.

The Relationship tab in a Capacity Record allows users to link or delink Portfolio Management items that are related to the capacity issue, proposal, or planning effort. This establishes a traceable connection between capacity planning and strategic initiatives or projected changes captured in Portfolio Management (such as new projects, programs, or IT investments).

Once you create the Capacity Record, click Relationship tab to Link or Delink.

Figure: Capacity Record Relationship

Link

You will be able to view the a new window to link Portfolio Management Item(s)

Figure: Link Portfolio Management Item(s)

For more information, refer to the following Field Description:

Field	Description
From Date	Select From Date, this is the start date from which the relationship between the Capacity Record and the Portfolio Item is valid or applicable.
To Date	Select End Date, this is the end date until which the relationship is valid. It defines the duration or relevance of the link.
Portfolio Record ID	Enter the Portfolio Record ID, The unique identifier of the Portfolio item to be linked. This ID corresponds to a project, demand, or initiative in the Portfolio Management module.

Search, add the Item and click Submit to successfully add the Item to the Linked list.

Delink

To Delink an item from the list, select the Portfolio Item and click Delink.
The Item will be delinked successfully.

Figure: De-Link

Click Submit to complete the Process.

Configure Capacity Record

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