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    • 18 Oct 2024
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    Contents

    Overview

    • Updated on 18 Oct 2024
    • 1 Minute to read
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    Article summary

    Templatize your updates, changes, and progress using Notification Designer!

    Notification Designer is a designer tool used to create notification templates for a range of business needs. Notification templates are created to disseminate updates, alerts, and notifications from system applications. Notifications are created with a variety of design elements, including images, tables, source codes, languages, and more, for use across a range of communication mediums.

    User Persona: Application Designer

    Let’s get started on your new notification template! Following are the configuration steps:

    General: Add a name & description that defines the purpose of the notification.

    Medium: Notifications can be configured for mediums such as Email, SMS, Microsoft Teams, etc. Select the mediums of your choice and design the notification template.

    Template: Design the notification template for the selected medium and complete the configuration.

    Summary: Take a quick look at the configured notification template on the summary.

    Use-Case


    User Persona: Application Designer

    Solution

    NovaTech IT solutions has a requirement to send Notification through email to Requestor and Approver when a Service Request is Approved. The Notification Email should contain details about the SR (Service Request) such as SR ID, Communication Log. The end of the email should contain Signature.

    To address this requirement, Sam the Application Designer will  design the notification template as described below, which addresses the requirement.

    1. According to the purpose, Notification Name and Description is defined as "Service Request Approved Notification: To Requestor and Approver".

    2. As per the requirement, Email is selected as the Medium of Notification.

    3. Select the Table that contains field details about the SR such as ID, and Communication Log.

    4. Drag and drop Approval Grid on the Email Body that contains the details about the Approval.

    5. Configure signature custom Notification Element that is used using drag and drop functionality.

    The configured Notification Template is used according to the requirement.

    Configured Notification Templated can be used in various languages, this localization helps to achieve the required customer satisfaction.

    To configure Notification Template, refer to the following:

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