General Characteristics

The General section will have all the basic details pertaining to the creation of a parser Such as Parser Name, Description, Domain, Sub Domain, Tenant, Execution Order and Medium of configuration.

To configure a notification parser, perform the following steps:

1.  Log in to the application as Application Designer or App Administrator.
    Figure: App Portal
   

2. Click the Application Group tab and select an Application.

   Example: Application Groups will be configured as IT, HR, Finance, etc, and Applications are Asset Management, Service Management, etc.

   

   Figure: Applications

3. Click the settings gear icon on the top panel, navigate to Design Studio > Applications > Notification Parser > select Domain and Sub Domain on the list page and click New.
   Figure: Notification Parser  
   

4. The General stepper consists of two sections:

   • General

   • Configure Source

   General

   Enter the appropriate details in the General section
    Figure: Notification Parser - General Stepper
   
   Refer to the following table for Field Description:

   Field	Description
   Parser Rule Name	Enter the name of the Notification Parser. Example: If you want to convert an Email to a Ticket then you can name it as "Mail to Ticket".
   Parser Description	Provide a brief description about the Parser.
   Execution Order	Provide a numerical value for Execution Order. The system will trigger the notification parser based on the highest defined order. Let’s consider the following scenarios: Parser with different Order number: Let’s assume if the same Domain has Three parsers configured with the Execution Orders 100, 200 & 300. If it meets the condition of the Execution Order then, the system will first trigger the Notification Parser with the highest Execution Order that is 300 and if it’s not available or not working then the system will trigger the next highest parser order of 200. Parser with the same Order number: Execution Orders can be overlapped that is, a same value number can be used for more than once as an Execution Order. In this case the system will select the parser which is updated most recently.
   Domain	The Domain field is pre-populated from the selected value in the list page. However, this value can be changed from the dropdown.
   Sub Domain	The Sub Domain field is pre-populated from the selected value in the list page. This value can be changed from the dropdown.
   Tenant	The Tenant field is pre-populated from the selected value in the list page. This value can be changed from the field dropdown.
   Active	A Parser can be made Active/Inactive by clicking the Active switch. By default, this be Active while configuring a new Parser. If this is Inactive then, the Parser won’t be triggered by the system.

   Configure Source

   Select Email as the source of configuration. This indicates that the Parser is applicable for Emails.
   Figure: Configure Source  

5. Click Next to navigate to the Sender stepper.