Operation Level Specification List

The configured Operation Level Specifications are displayed on the List page for the Admin to manage the OLS. The list page provides the data about the each of the configured OLS using a column header.

You can perform following actions on the List page:

• View List page

• Apply Filters

• Change History

View OLS List

After you configure the OLS, the OLS is added to the List page. You will be able to view the configured OLS attributes such as ID, Created Date, Service Name, Status, Description and Service Group details in a list format.

To view the configured OLS, perform the following steps:

1. Log in to the Application as an Admin.
   

2. Navigate to SLA > User > Operational Level > Operational Level Specification List.
   Operation Level Specification List is displayed.
   

   Figure: Operation Level Specification List

   For more information, refer to the following Field Description:

   Field	Description
   ID	Specify the OLS name, you must click on the ID to view the OLS configuration.
   Created Date	Indicate the data of OLS creation along with Time.
   Service Name	Displays the Service Name of the configured OLS.
   Status	Displays the current status of the OLS enabling it easy for the user to identify the state of OLS from the List page.
   Description	Displays the description that is configured in the OLS.
   Service Workgroup	Displays the Service Workgroup name that is assigned on the particular OLS configuration.

3. You can further view the list page in the following display:
   

   1. Tabular View: To view the list page in a table format select Tabular View option on the List page.
      By default this option is selected an appears as displayed in the previous figure.
      

   2. Tile View: Click Tile View on the list page to view the OLS configuration details in a card format. The following figure displays its view.
      

      Figure: OLS - Tile View

Apply Filters

To find the required OLS configurations on the list page, you are enabled to Filter and Search the required OLS details on the List page. This makes it easy and convenient for the user to find the OLS and look for the required details within the list page quickly.

To apply Filters, perform the following steps:

1. Log in to the application as an Admin.
   

2. Navigate to SLA > User > Operational Level > Operational Level Specification List.
   

3. Filters popup window is displayed. Select the required field details, select the Department and click Submit.
   

   Figure: Operation Level Specification List
   

4. Based on the selected fields, Specification list page is displayed.

   Note

   A List of configured OLSs are displayed for the selected Tenant.

   
   

   Figure: Operation Level Specification List
   

5. To make any further search changes to the list page, click Filters icon  filter the required search result click Submit.
   

   

   Figure: Filters

OLS Change History

Any changes made on the OLS configuration is logged under the Change History of the Actions Panel. To view the changes made on the OLS, perform the following steps.

1. Log in to the application as an Admin.
   

2. Navigate to SLA > User > Operational Level > Operational Level Specification List.
   Operation Specification List is displayed.
   

   Figure: Operation Level Specification List
   

3. Click on the ID hyperlink.
   

   Figure: OLS ID
   

4. Hover on history icon  and click Change History on the Action panel to view the configuration changes made on that particular OLS.

   Note

   Hover on the Change History and the following ToolTip is displayed:

   “View all the changes that occurred on the Operational Level Specification record“.

   
   
   Figure: Change History
   

5. Change History popup window is displayed. Click close icon to close the window.
   

   

   Figure: OLS Change History