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    Overview
    • 21 May 2024
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    Contents

    Overview

    • Updated on 21 May 2024
    • 1 Minute to read
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    • PDF
    Article summary

    Plunge into Simplified and Customized Reports!

    Reports offer a structured and organized way to analyze various aspects of IT service operations and management. They help stakeholders understand the effectiveness, efficiency, and overall health of IT services and processes. Allowing organizations to assess how well IT services and processes are meeting established goals, SLAs (Service Level Agreements), and KPIs (Key Performance Indicators). Reports aggregate and present data from various sources, enabling stakeholders to identify trends, patterns, and areas that need improvement. Reports help identify recurring issues, bottlenecks, and areas of inefficiency, leading to more effective problem management.

    User Persona: Application Administrator and Analyst

    Let's explore the following use-case.

    Use Case
    User Persona: Application Administrator and  Analyst
    Solution
    ACME Services is an IT company providing services to various clients. They are faced with frequent service disruptions due to a Server failure. The IT team had initiated multiple change requests to replace the faulty server. The management team wants to have all the reports regarding the number of change requests created, the type of the change requests created, change requests aging reports etc. To resolve the details, the analyst can use the pre-defined reports on the application. Various reports can be pulled concerning the multiple change requests. Also, the data range can be customized by selecting a date range and time range. For example, the analyst can pull reports related to the number of change requests created, the type of change requests created, and change requests aging reports.  The Report components are explained below:

    Emergency vs. Standard Change Report: This report compares the success rates, approval times, and impact of emergency changes versus standard changes. It can highlight areas where emergency changes might need improvement.

    Change Request Aging Report: This report displays the duration for which change requests have been in various stages of the approval process. It helps identify changes that might be stalled or delayed.


    Change Impact Analysis Report: This report assesses the predicted or actual impact of changes on various aspects of the IT environment. It aids in understanding the potential risks associated with changes.


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