Overview

A holiday calendar in the APEX platform ensures that SLA are consistently calculated, even on holidays, helping us maintain alignment with service agreements. These calendars are referenced when defining the service window, which is then utilized in SLA definitions.

User Persona: Administrator 

Holiday Calendar is configured to meet the desired schedules in terms of task completion. To configure the Holiday Calendar, perform the following steps:

1. Navigate to Design Studio > Application > Holiday Calendar.
   Figure: Landing Page of Holiday Calendar
2. Choose the Domain and relevant Sub Domain as given below.
   Figure: Choosing the Domain and Sub Domain 
   
   
3. Click New to create a new calendar.
    Figure: Creating a new Holiday Calendar 
   
   

Let's Define General Properties 

In the General Properties configuration, specify the Name, Description, Year, Domain, Sub Domain, Location, and Sort Order. Additionally, you have the option to import the Calendar based on the specified location. Further details can be found in the field description table below. 

Figure: Add General information for the Holiday Calendar

Field	Description
General
Name*	Specify the Name of your Holiday Calendar in a unique yet comprehensible manner. Example: Head Office Calendar
Description	You can provide additional details about the Holiday Calendar in this field. For instance, you may include information about holidays observed at the Bangalore Head Office
Year*	Specify the Year for the Holiday Calendar.
Domain*	The Domain is the highest level on hierarchy.
Sub Domain*	A Sub Domainis the second level of hierarchy. It is chosen as a drop-down menu based on Domain selection.
Location*	Choose the Location for which the Calendar is defined. This field can have multiple records. It is a multi-select drop down with a virtual scroll.
Sort Order	Select the Sort Order which will allow the Holiday Calendar to be listed on the basis of the Sort Order. (Minimum value = 0 and Maximum Value = 9999999)
Active	Ensure the Active Switch is enabled to activate the calendar. Only active records will be visible when referencing the record elsewhere in the platform. For example, only active calendars will be displayed when configuring a Service Window.
Holiday List
Date	Choose individual dates or a range of dates for defining the holidays.
Holiday Name	Specify the Holiday Name for the selected date(s).
Holiday Type	Choose the Type of Holiday as Optional / Public.
Import Calendar - Location	Choose an existing calendar form desired location to import.
Select Calendar	Select a Calendar based on the choice of location in the drop-down list. The Calendar is imported and successfully updated to the new year
Import Calendar
Import Calendar - Location	Import Calendar from locations listed in the drop-down menu.
Select Calendar	Select a Calendar based on the choice of location in the drop-down list. The Calendar is imported and successfully updated to the new year.
Append	Add holidays from the imported calendar to the existing holiday list.
Overwrite	Replace holidays from the imported calendar with those already added to the list.

An asterisk(*) represents mandatory field.