Overview
- 11 Dec 2023
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Overview
- Updated on 11 Dec 2023
- 1 Minute to read
- Print
- PDF
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Turn Risks into Opportunities!
Risk is defined as the potential negative impact a problem record can have on the organization. Calculating the different types of Risks while implementing a problem record is important. Risk management helps in understanding factors such as service disruption, helps plan resources, effective RCA, etc.
Effective planning of Risk management helps to implement solutions for problems.
User Persona: Administrator
Let's explore the following use case.
Use case User Persona: Administrator | Solution |
| ACME is a large IT company with clients across the world. The IT department of ACME is facing an issue with continuous disruption in the services due to server failure. They need to understand what is causing this disruption. To implement any solution to resolve the issue Risk analysis should be done. | Administrator Sam can configure the Risk for different types of problem records. It helps to analyze the Risk before implementing any solution for the problem. For example, if the Server keeps crashing all the time, to implement a solution to fix the server issue, thorough risk analysis needs to be done. The potential risk factors can be service disruption, lack of resources, or disconnected networks. |
Configure Risk
Risk in problem management refers to the potential negative consequences or uncertainties associated with the management and resolution of problems. You can configure the Risk types as per the organization's needs.
To configure Risk, perform the following steps:
- Navigate to Design Studio > Select Module > Configuration > Problem Masters > Risk. The Risk Listing page is displayed. Click New.
Figure: Risk List - The Risk page is displayed.
Figure: Risk ID - Enter the required details as described in the following table and click Save.
Figure: Risk List
Figure: Risk ID| Field | Description |
|---|---|
| Tenant* | Select the Tenant from the list. This is a mandatory field. |
| Risk Name | Specify a name for the Risk. |
| Description | Specify a brief description of the Risk. |
| Sort Order | Select the sort order in which the Risk values are displayed or listed within the ITSM system when Analysts are selecting or viewing them. |
| Default | Select the check box to display the Risk for the selected Tenant, by default. |
| Active | Select the check box to make the Risk available on the other pages of the application. |
| High Risk | Select the toggle button to enable it if it is high risk. |
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