Overview

Churning Data into Decisions! 

Reports offer organizations invaluable insights and data to monitor and enhance their performance and continuous service improvement. These reports are vital in helping IT teams, managers, and stakeholders gain insights, monitor performance, and make informed decisions to improve service delivery and overall IT operations. Reports are of various formats, such as tables, charts, graphs, dashboards, and textual summaries. 

In Apex you can design multiple reports that help collect data, analyze data, and provide insight into the performance of the organization. Drill down reports can be configured to analyze data at a granular level. 

User Persona: Application Designer

Capabilities of the reports enable teams to assess performance, make data-driven decisions, and continuously improve service delivery and support processes.

A sample Open Requests Aging by Analyst is displayed below.

Figure: Open Request Aging by Analyst

Let us configure Reports!

General	Design Report	Publish Report