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Updated on 10 Apr 2024
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Tag it right to Track it!

Tags enable you to create or attach labels to records such as Incidents, Service requests, Change requests, etc. Tags can be of various types such as visible to a single user (Myself), visible only to specific groups or users (Specific Workgroup), or visible to any user (global) of the configured Tenant. Tags are typically attached for identification purposes, grouping similar records, or providing specific information.

Application Designer can add or update tags based on the requirements.

User Persona: Application Designer

Let's explore the following use case.

Use Case

User Persona: Application Designer

Solution

The Application Designer Sam wants analysts and workgroups to prioritize their tasks, such that no updates are missed. To achieve this, he wants to highlight different tasks with different colors and add a unique identification label.

To achieve this, the Application Designer Sam can configure Tags that allow him to configure different colors for Analysts and Workgroups to prioritize their tasks and add unique Tags to tickets so that no updates are missed on the tickets.
For example, all the tickets related to Server Installation can be grouped under a tag as "Server". This helps easy identification of tickets related to Server Installation.

Let us configure Tags!


Define Characteristics	Publish	Manage Tags

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