Pie Chart V2
  • 16 Apr 2024
  • 3 Minutes to read
  • PDF

Pie Chart V2

  • PDF

Article summary

Pie Charts: Slicing through data to reveal the bigger picture!

Pie Charts widget is used to represent data with categorical values in various applications.

Let's start configuring the widgets then!

User persona: Application Designer

Let's explore the following Use Case for configuring the Pie Chart widget!
 


Use Case
Solution
Jade, the IT Service Manager wants to assess the performance of their incident management process to ensure that incidents are being resolved efficiently and within the defined service level agreements (SLAs). The IT service manager wants a widget to visualize the distribution of incidents based on their current status. 

Sam, the Application Designer can select the Pie Chart widget and configure it as an internal widget under the settings option. Based on the pie chart, the IT service manager can quickly identify that a significant portion of incidents are in the Resolved state. This could indicate that incidents are being resolved but not closed properly, which may impact SLA adherence. The manager can then investigate further and take corrective actions to ensure that incidents are closed on time.

Configure the Pie Chart widget

This section contains the list of steps using which {{variable.Role - Application Designer}} can add the widget in the Service Portal screen.

  1. Navigate to Home > Service Portal > Add Service Portal > Widgets > Add Widget.
     
  2. Customize the Service Portal by dragging the widget from the widget list screen.Figure: Pie Chart
  3. Click the icon for this field to view the Properties pop-up.
    Figure: Modify the properties
     

You can view the following tabs on the Settings for this field:

Properties

The table below contains the list of fields and their descriptions that are available under the Properties section:

Figure: Properties tab

To know more about the fields that are available under the Properties section, see the Field Description given below.

Field Description

Properties
Widget Type
Select Graphical widget from the drop-down list. 
Widget HeaderType a name to widget according to the Data to be configured in the widget title textbox.
Chart Type Select the Chart Type as
   
StyleSelect the style of the chart by selecting from the drop-down list.Figure: Style
LegendSelect the Legend position on the line chart from the Legend drop-down list.
SliceSelect Percentage or Value to display values on the chart.
Slice Threshold in PercentageSelect the slice threshold percentage from the drop-down list.

Data Source 

 Application Designer can configure internal or external tabular widgets by selecting source type under the Data Source tab.

Data Source (Internal)

This section contains the list of features using which the Application Designercan select Source, Application, Module, Table, Slice, and Form.

Figure: Data Source tab

The table below contains the list of fields and their descriptions that are available under the Data Source section:

Field Description 

Data Source
InternalSelect the Date Source as Internal from the drop-down list.
Application
Select the Application from which the data has to be fetched!
ModuleSelect the Module from which the data has to be fetched. The module can be selected from the drop-down list.
TableSpecify the Table from the drop-down list.
AggregateDefine the aggregate function to summarize the data.
OfSelect the Column name from the drop-down list.
SliceSelect the name of the Slice from the drop-down list.
FormDefine the Form using which it should open when you click on the data widget.
Form ViewSelect the Form view from the drop-down list as shown in the screenshot.
Open ModeSelect the mode of opening the form from the drop-down list.
Condition
Add Filter SetSet the filter for the field, operator and values.
Figure: Add Filter Set
The screen below displays Tenants with equal to as Operator and Information Technology as Value.
Figure: Screenshot

Data Source (External)

This section contains the list of features using which the Application Designer can select Source, API, Form, and Condition.

Figure: Data Source (External)

Data Source
ExternalSelect the Date Source as External.
APISelect the API from which the data has to be fetched.
AggregateSelect the type of aggregate from the drop-down list.
OfSelect the column type from the drop-down list.
FormSelect the form type from the drop-down list.

Appearance 

This section contains the list of features using which the Application Designercan select Title, Color & Themes, Background, and Border.

Figure: Appearance

The table below contains the list of fields and their descriptions that are available under the Appearance section: 

Field Description 

Appearance
Widget Header
Text TypeDefine the text type of the Numeric widget.
Text ColorSelect the text color of the Numeric widget.
Text SizeSelect the preferred text size. 
Text StyleChoose the style for the font. 
Text AlignmentSelect the preferred alignment for the font.
Header Separator
BorderSelect the border style.
WidthChoose the preferred width for the Header.
ColorSelect the header color of the widget.
Color & Themes
Configure ColorsChoose the color and theme for the illustration.
Figure: Theme Name
Background
Background TypeSelect the preferred background type.
Figure: Background
Border
Border You can style the border by selecting desired Border Type.
Dimensions

Dimensions

You can style the border by selecting the desired Dimension value.Figure: Dimension

Click Save to save the configuration. The configured Pie Chart widget appears as shown below.

Figure: Incidents by Category


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