Topology Overview

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Platform topology refers to the arrangement and structure of the various components and services within an IT infrastructure platform. It involves designing and organizing the different elements of the platform in a way that supports efficient and effective service delivery, management, and maintenance. The use of Service Management principles and practices can greatly assist in designing a platform topology that aligns with the organization's goals and requirements.

The purpose of the Platform is to meet the requirements of a customer.

Platform Components

In a comprehensive platform of various components work synergistically to streamline operations and enhance overall efficiency. These components are organized serving a specific purpose within the IT ecosystem.

The core components of the platform are as follows:

• Domain
• Sub Domain
• Department

Domain

A Domain is the highest entity under which you can configure other platform components. By default, there is only one Global Domain. To configure refer to Domain.

Sub Domain

A Sub Domain is the second Platform component in the hierarchy, it is configured within a Domain. One Domain can comprise of a single Sub Domain. To configure refer to Sub Domain.

Department

A Department is aligned to a Department Group which is configured within the scope of a Sub Domain and Domain. One Department Group can comprise of multiple Departments. Department are also refer to as Tenants. To configure refer to Department.

To set up your platform, refer to the following:

Domain	Sub Domain	Department	Mapping