Priority Matrix
- 17 Jul 2025
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Priority Matrix
- Updated on 17 Jul 2025
- 1 Minute to read
- Print
- PDF
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You can configure the Priority Matrix for the selected combination of Risk, Impact, and Urgency. For the defined Priority Matrix, the Priority value is auto-populated under the General tab of the Change Record (CR).
Configure Priority Matrix
To Configure Priority Matrix, perform the following steps:
Navigate to Change > Configuration > Priority Matrix.
Figure: Priority Matrix
Select the required Department.
Figure: Department
Click Add New or
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icon.Specify the required fields on Priority Matrix Details page. For information about the fields on the Priority Matrix Details page, see Field Description.
Figure: Priority Matrix - Details Page
Click Submit. A new Priority Matrix is configured.
Field Description
The following table describes the fields on the Priority Matrix Details page:
Field | Description |
Details | |
Urgency | Select an Urgency to which you want to associate the Priority from the list. |
Impact | Select an Impact to which you want to associate the Priority from the list. |
Risk | Select a Risk to which you want to associate the Priority from the list. |
Priority | Select a Priority to which you want to associate the Risk, Impact, and Urgency from the list. |
Active | Indicates the status set for the Priority Matrix.
|
Show List
Click Show List or 
to display the LIST table showing all the Impact values configured for the selected Department.
Figure: Priority Matrix List Page
Priority Matrix ID column in the LIST table displays the ID associated with every configuration.
To edit a Priority Matrix value, click the Priority value. Make the appropriate changes and click SUBMIT.
To display the inactive Priority Matrix values, click the Include Inactive check box.
Note
When the Priority Matrix values are displayed in a list, Add New is displayed on the right-side panel. Click Add New to configure a new Priority Matrix.
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