Priority

Priority defines the precedence in which a particular Change Record (CR) should be addressed. You can add and modify the Priority levels for CRs under a Tenant.

To configure Priority values, perform the following steps:

1. Select Change > Configuration > Priority.

2. On the Priority page, click Add New on the Actions panel.

3. Select the Department and enter the details under Details section. Enter the name in the Priority Name text box and specify a numeric value in the Sort Order text box.

   If you select the Active check box, the Priority value becomes an available option in the Priority list on the other pages of the application.

4. Click Submit. A new Priority value is configured.

Figure: Priority page

Actions

This section explains all the icons displayed on the Actions panel of the Priority page.

Show List

Click Show List to display the list table showing all the Priority values configured for the selected Tenant.

Figure: Priority List page

Priority ID column in the list table displays the ID associated with every configuration.

• To edit a Priority value, click the Priority Name hyperlink. Make the appropriate changes and click Submit.

• To display the inactive Priority values, click the Include Inactive check box.

Note

When the Priority values are displayed under the List table, the Add New action is displayed on the Actions panel. Click Add New to configure a new Priority value.