Configure Category

Categories help in organizing Problems into specific groups or classes based on their nature, type, or purpose. This allows for a more structured and efficient management of Problems, making it easier to locate, track, and prioritize tasks.

To configure the category for a Problem Record, perform the following steps:

1.  Log in to the application.
   
   
2.  Navigate to Design Studio > Service Management > Configurations > Problem Masters > Category.
   
   
3.  Select the Business Function.
   
   
4.  Right-click to perform the Node actions.
   A list of actions is displayed.
   Figure: PR Category Action List

Refer to the following table of the functionality of the Node actions:

Node Action	Description
Create Root Node	Allows the admin to create a new Root Node in a Category for a Problem Record. Example: Server Issue (Root Node)
Create Child Node	Allows the admin to create a new Child Node further branching from the Root Node in a Category for a Problem Record. Example: - Server Issue(Root Node)                        - RAM Related(Child Node) Figure: PR Child Node Category
Rename	Allows the Admin to rename the existing PR Category.
Deactivate	Allows the Admin to Deactivate and later activate the PR Category (This applies to both Root as well as Child Nodes).
Set as Default	Permits the admin to set the PR Category as a Default Value across all the pages where the Category field for a Problem Record is applicable.
Add Icon	Allows the admin to add an Icon for the PR Category. Figure: PR Category Icon
Add Description	Allows the Admin to Describe the PR Category Node. This is feature is applicable for the Root as well as the Child Node.