Configure Classification

Classification plays a crucial role in problem management within IT Service Management (ITSM) applications. Problem management aims to identify and resolve the root causes of recurring problems, thereby reducing their impact on IT services and improving overall service quality.

To configure the Classification for a Problem Record, perform the following steps:

1. Log in to the application.
   
   
2. Navigate to Design Studio > Service Management > Configurations > Problem Masters > Classification.
   
   
3. Select Tenant.
   
   
4. Right-click to perform the Node actions.

   A list of actions is displayed.
   Figure: PR Classification Action List

Refer to the following table of the functionality of the Node actions:

Node Action	Description
Create Root Node	Allows the admin to create a new Root Node in a Classification for a Problem Record. Example: Configuration (Root Node)
Create Child Node	Allows the admin to create a new Child Node further branching from the Root Node in Classification for a Problem Record. Example: - Configuration(Root Node)                        - Compatibility Issue (Child Node)Figure: PR Child Node Classification
Rename	Allows the Admin to rename the existing PR Classification.
Deactivate	Allows the Admin to Deactivate and later activate the PR Classification (This applies to both Root as well as Child Nodes).
Set as Default	Permits the admin to set the PR Classification as a Default value across all the pages where the Classification field for a Problem Record is applicable.
Add Icon	Allows the admin to add an Icon for the PR Classification. Figure: PR Classification Icon
Add Description	Allows the Admin to Describe the PR Classification Node. This is feature is applicable for the Root as well as the Child Node.