Problem Pulse Dashboard

The Problem Pulse Dashboard is designed to provide real-time insights and monitoring of ongoing problems and incidents within an IT environment. It displays key metrics and trends related to problem management, helping IT teams quickly identify and prioritize issues that require immediate attention. By consolidating data from various sources, the dashboard aids in proactive problem resolution and improves overall service quality.

The Problem Pulse Dashboard is displayed below.
Figure: Problem Pulse Dashboard 

The following table explains the reports available in the dashboard.

Dashboard	Description
Metric dashboard	Displays the count of problem records logged, open problem records, high priority problem records, resolved problem records, proactive problem records, problem records with the workaround, RCA reviewed, RCA submitted, awaiting RCA submission.
Graphical Dashboard
Priority Wise Problem Records	Displays the percentage of problem records for different priorities. The color legend is
Closure Code Wise Problem Records	Displays the percentage of problem records for different closure codes. The color legend is
Top 10 Analyst by Workload	Displays the count problem records assigned to the top 10 analysts. The color legend is
Top 10 Categories	Displays the count of problem records assigned to the top 10 categories. The color legend is
Top 10 Classification	Displays the count of problem records assigned to the top 10 classifications. The color legend is
Top 10 Workgroups by Workload	Displays the count of problem records assigned to the top 10 workgroups. The color legend is
Problem Backlog Summary	Displays the count of the problem records that are backlogged from previous months.
Problem Logged vs Resolved	Displays the count of problem records logged vs resolved for the selected time frame.