Publish Service Portal

Updated on 02 Jul 2024
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Preview

Preview option under the Service portal gives a real-time view of the user dashboard. It allows for instant evaluation of portal functionality, usability, and appearance across various devices such as Desktop, Tablet, or Mobile. When you click the Consumer button, you can get the exact look and feel experienced by consumers.

To Preview the portal, perform the following steps:

Navigate to Service Portal > Service Portal Details > Preview.
Click Preview button at the bottom right corner of Service Portal canvas.Figure: Preview screen
Click the Desktop, Tab, and Mobile view icons, and select the required screen resolution value for the Preview option.
Figure: Screen Resolutions

Refer to screenshots for Desktop, Tablet, and Mobile views.
Figure: Desktop view
Figure: Tablet view
Figure: Mobile view
Click Consumer button to get the exact look and feel experienced by consumers.
Figure: Consumer view

Publish Status

In Service Portal, the Publish Status feature is used to control the visibility of a portal page. By using this feature, Application Designer ensures that pages and widgets are only visible to end-users when ready for use.

Publish the portal

To Publish the Service Portal, perform the following steps:

Navigate to Service Portal > Service Portal Details > Publish.
Publish the component by selecting from the Designed or Published tab.Figure: Publish Status page - Designed
Edit the component after it is published by changing the status to Maintenance.
Figure: Publish Status page - Published
Note
- When the portal is in Designed status, only the component can be Published.
- After the component is Published, no changes can be made to the component.
- Status can be changed to Retired only if the component is in a Published or Maintenance state.
- When the component reaches the end of life, it is in a Retired state.

Implications

Refer to the table about the implications of the Designed, Published, Maintenance and Retired phase.

Table

Sl. no	Design Phase	Published Phase	Maintenance Phase	Retired Phase
1	Changes can be made to the component.	Changes cannot be made to the component.	Changes can be made to the component.	Changes cannot be made to the component.
2	Controls in an editable state.	Controls in a read-only state.	Controls in an editable state.	Control in read-only mode.
3	Save or Submit buttons can be enabled.	Save and Submit button cannot be enabled.	Save and Submit button cannot be enabled.	Save and Submit button cannot be enabled.
4	Next or Previous button can be enabled.	Next or Previous button can be enabled.	Next or Previous button can be enabled.	Next or Previous button can be enabled.

The following are the Portals published for various User Personas.

End User
Figure: End User Portal
Analyst
Figure: Analyst Dashboard

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