Publish Service Portal

Preview

Preview option under the Service portal gives a real-time view of the user dashboard. It allows for instant evaluation of portal functionality, usability, and appearance across various devices such as Desktop, Tablet, or Mobile. When you click the Consumer button, you can get the exact look and feel experienced by consumers.

To Preview the portal, perform the following steps:

1.  Navigate to Service Portal > Service Portal Details > Preview.
2. Click Preview button at the bottom right corner of Service Portal canvas.
   

   Figure: Preview screen

   • Click the Desktop, Tab, and Mobile view icons, and select the required screen resolution value for the Preview option.
     Figure: Screen Resolutions
     
     Refer to screenshots for Desktop, Tablet, and Mobile views.
     

     Figure: Desktop view

     Figure: Tablet view
      Figure: Mobile view
     
     
   •  Click Consumer button to get the exact look and feel experienced by consumers.
     Figure: Consumer view
   • In Service Portal, the Publish Status feature is used to control the visibility of a portal page. By using this feature, Application Designer ensures that pages and widgets are only visible to end-users when ready for use.
     
     Publish the portal
     To Publish the Service Portal, perform the following steps:
     1.  Navigate to Service Portal > Service Portal Details > Publish.
        
     2.  Publish the component by selecting from the Designed or Published tab.Figure: Publish Status page - Designed
        
     3. Edit the component after it is published by changing the status to Maintenance.
        Figure: Publish Status page - Published
        
        Note

        • When the portal is in Designed status, only the component can be Published. 
        • After the component is Published, no changes can be made to the component.
        • Status can be changed to Retired only if the component is in a Published or Maintenance state.
        • When the component reaches the end of life, it is in a Retired state.
     4. Implications  
     5. Refer to the table about the implications of the Designed, Published, Maintenance and Retired phase.
        
        Table
     
     

     Sl. no	Design Phase	Published Phase	Maintenance Phase	Retired Phase
     1	Changes can be made to the component.	Changes cannot be made to the component.	Changes can be made to the component.	Changes cannot be made to the component.
     2	Controls in an editable state.	Controls in a read-only state.	Controls in an editable state.	Control in read-only mode.
     3	Save or Submit buttons can be enabled.	Save and Submit button cannot be enabled.	Save and Submit button cannot be enabled.	Save and Submit button cannot be enabled.
     4	Next or Previous button can be enabled.	Next or Previous button can be enabled.	Next or Previous button can be enabled.	Next or Previous button can be enabled.

     The following are the Portals published for various User Personas.
     1.  End User
         Figure: End User Portal
     2.  Analyst
        Figure: Analyst Dashboard