Record History

Record History enables you to capture information on the event occurred or any modification that have been made for a specific record or episode. It is essential to maintain these records for accountability, transparency and streamlining record-keeping processes. 

Figure: Record History

To configure Record History, perform the following steps:

1. From the Properties tab, drag and drop the Record History to the Quick Actions box.
   Figure: Quick Actions
   
   
2. Click Three Dots from the Record History and click Configuration.
   The Change History Configuration screen is displayed.
   Figure: Record History
   
   
3.  Enter the required details as described in the following table and click Submit.
   
   

   Field	Description
   Label*	Enter the label name of the change history. This is a mandatory field.
   Icon	Click the Select icon to select icons from the list. The selected icon appear for the define label name. Figure: Icon The label of the icon is changed to Change icon on selecting a icon from the list. You can click the Change icon if you want to change the existing selected icon with other icon.
   Icon Position	Enter the position of the icon.
   Information
   Tooltip	Enter the tooltip for the label name
   Visible When	Select the option for which the tooltip to be displayed. The options available are: New Edit Both
   History Type
   Select the type of history which you want to capture. The listed options to capture the history are: Change Communication Workflow Link SLA Business Rule Designer