Release Notes Apex v2.0-Phase 1
  • 18 Jun 2025
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Release Notes Apex v2.0-Phase 1

  • PDF

Article summary

Let’s dive into the key highlights, exciting improvements introduced, and a few known issues to keep an eye on. Every update brings something new, with a focus on enhancing the experience!

The following section provides key highlights, improvements introduced, and known issues in Apex v2.0 - Phase 1 release.

Improvements

Impacted Modules

Note

AI features are available in Apex v2.0 - Phase 1. For more information, refer Copilot Documentation.

Merged Releases

Elbrus SP3 HF11 B019 Patch 2 is merged with Apex v2.0 - Phase 1 release.

Known Issues

The following section provides details of fixed issues in Apex v2.0 - Phase 1 release:

Issue ID

Issue Description

Scenario

Workaround

80597

The Workgroup and Customer dropdowns under Configuration for Feedback Moderator are not closing as expected.

Steps:

  1. Navigate to Incident Management > Incident > Configuration > Others > Feedback Configuration.
    The Feedback Configuration Details page is displayed.

  2. Select the Department from the list.

  3. Select Enable Feedback for Department checkbox.
    Click Submit.

N/A

80675

On the Approve Knowledge Records list page, pagination per page is not available in Tile View.

Prerequisite:

The logged in user must not be an Approver.

Steps:

  1. Log in to Apex application as an End User or Admin.

  2. Select the Knowledge Management application.

  3. Navigate to Knowledge > User > Approve Knowledge Records.

    The Approve Knowledge Records list page is displayed.

  4. On the Approve Knowledge Records list page, verify that the pagination per page icon is present for Tile View.

N/A

81173

When a Classification Node name is removed and clicked on Submit then the unique node is not added.

Prerequisite:

Administrator must configure at least one Classification in the Incident Masters.

Steps:

  1. Log in to the Apex application as an Analyst.

  2. Navigate to Incident > Configuration > Incident Masters > Classification.

  3. Node must be preset, right click on a node and select Rename.

  1. Remove the existing value and click Submit.

N/A


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