Release Notes Crescendo (6.3)
- 26 Jan 2025
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Release Notes Crescendo (6.3)
- Updated on 26 Jan 2025
- 2 Minutes to read
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- PDF
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The following section provides key highlights, improvements introduced and known issues in Apex Crescendo (6.3) release.
Merged Releases
Updates till the following releases have been merged into Crescendo (6.3) Release:
v6.1.0.0 HF10 B014 Patch 4
Prelude 6.2.0 B015 Patch 4
Notes
The Offline translation mode supports Localization from the base language English to Arabic and French.
The support resolution for mobile and laptop are:
Mobile - Small screen - 320 pixels(px)
Laptop - Large screen - 1920 pixels(px)
New Features
Platform Studio
Let's take a quick look at our Platform Studio user persona.
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The following section provides a sneak-peek of the functionalities added for Platform Studio.
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Design Studio
Let's take a quick look at our Design Studio user personas.
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The following section provides a sneak-peek of the functionalities added for Design Studio.
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Applications
The following section provides key highlights and Application-wise description of new features introduced in Apex Release.
Service Management
Let's take a quick look at our Service Management user personas.
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The following section provides a sneak-peek of the functionalities added for Service Management.
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Apex Mobile
Let's take a quick look at our Apex Mobile user persona.
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The following section provides a sneak-peek of the functionalities added for Apex Mobile.
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Improvements
The following are new enhancements added in Crescendo (6.3):
Platform
Element | Improvement Name | Description |
|---|---|---|
Top panel | Approvals and Notifications | The approval and notification icons are displayed in both Service Management and Asset Management applications, with approval notifications filtered by the selected application, while general notifications span all applications. For more information, refer Dashboard. |
Design Studio
Element | Improvement Name | Description |
|---|---|---|
Notification Parser | Language Support for Parsed Emails | In a Mailbox configured with Parse Rules and for the emails forwarded, the Subject Tag takes effect according to the local language through Outlook. For more information, refer Notification Parser. |
Scheduler | Notify Recipient for MSP Customers | The Notify Recipients functionality for Managed Service Provider (MSP) customers is used to automate alerts or updates about scheduled tasks, jobs, or maintenance events. This functionality can be customized based on the specific needs of MSP customers. For more information, refer Scheduler. |
Business Rule Designer | Notify Recipient for MSP Customers | With the Notify Recipients feature, Managed Service Provider (MSP) customers can streamline the delivery of automated updates for tasks, jobs, or maintenance schedules. This capability can be personalized through the Business Rule Designer to align with the distinct needs of each MSP, enabling seamless communication. For more information, refer Business Rule Designer. |
Notification Parser | Subject Tag(s) introduced as Actions in Notification Parser. | Subject Tag(s) is mandatory in Notification Parser as an Action to ensure if parsed mails are included with tags in the Subject field when Forwarded or Responded. For more information, refer Notification Parser Actions. |
Mobile App
Element | Improvement Name | Description |
|---|---|---|
Apex Mobile | The Analyst and Approver personas have been enabled. | In the Apex Mobile, all Analyst and Approver personas have been enabled for the End User. |
Known Issues
The following section provides details of known issues in this release:
Issue ID | Issue Description |
|---|---|
75767 | The record count next to Department is displaying (N+1) when N number of records are displaying the list page (Admin screen). |
69099 | Application: Workgroup: When we click on 'Change History' button the values are not translated to 'Arabic' language. |
62010 | Discovery: Nmap jobs are not getting completed for the configured job. |
61077 | Template: When template is applied, then the values are not populated for control type = Tree View. But after saving the record the values are getting populated. |
60792 | Navigating to Form Designer > Bulk update > View History, unable to select the number of records to be displayed. |
59436 | When you navigate to Design Studio > Select Module > Form Designer > New: Panel, previously uploaded image is not getting retained under 'header' section of added 'Panel' |
46968 | Theme Designer: System Defined Global Themes are not getting displayed in the list page. |
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