Release Notes Crescendo SP1 (6.3.1)

Common Masters

Versatility Included for Common Masters: Increased Character Limit and Inclusion of Special Characters for naming Master Type and Master Value

Increasing the character limit for naming Master Type and Master Value along with inclusion of special characters.

This enhancement allows descriptive identifiers and reduces ambiguity.

For more information, refer to Master Type and Master Value.

76416

Users are experiencing issues upon configuring the Formula Control for multiple rating controls.

Steps:

1. Log in to the Apex Application as an Application Designer.

2. Navigate to Design Studio > Change Module > Form Designer.

3. Select Manage Change Record, place the form in Maintenance mode.

4. Go to the same Mange Change Record form in the Design step configure Formula Control.

5. Drag and drop Formula Control on the Design Canvas.

6. Configure Properties, click Advance tab.

7. In Build the Formula here Text Field, type $ and add rating control chips.

8. From last press left arrow and use $ to configure.

9. Observe for any issues.

N/A

77079

The system is not allowing to save the configured Rating Control. An error message is displayed "<Rating name> already exists as a Rating Control. Please rename /delete the existing control. Please change Data Source Table" even though label name is not matching with the deleted controls.

Steps:

1. Log in to the Apex Application as an Application Designer.

2. Navigate to Design Studio > Change Module > Form Designer.

3. Select Manage Change Record place the form in Maintenance mode.

4. Go to the same Mange Change Record form in the Design step configure Survey Control.

5. Drag and drop Rating control on the Design Canvas.

6. Enter Title name and other required details in the Rating control and click Save.

7. Observe the below error:
   "<Rating name> already exists as a Rating Control. Please rename /delete the existing control. Please change Data Source Table"

N/A

77103

Change History is displaying numerical values in the place of options for the configured questions on the Business and Operational Risk.

Prerequisites:

1. Rating Control with Radio Shape and Formula control must be configured in the Business and Operational Risk in the Mange Change Record Transaction.

2. Main from should be configured with the Access Role Template.

Steps:

1. Log in to the application as an Analyst.

2. Select the application as Service Management and the module as Change.

3. Navigate to Form Designer > Manage Change Record.

4. Select CR ID configured with Risk Questions in Business and Operational Risk.

5. Navigate to Risk tab.

6. Take the Risk Questionnaire by selecting the options on the configured the Business and Operational Risk.

7. Click Save in the Manage Change Record Form.

8. Go to Change History and verify the selected options values for the Business and Operational Risk.

N/A

77672

Users are experiencing lag in text while typing in the Symptom and Description field.

Steps:

1. Log in to the application as an Analyst.

2. Select Service Management.

3. Navigate to Incident > Manage Incidents.

4. Incident Form - List page is displayed.

5. Click New to create an Incident.

6. Enter values in Symptom and Description field.

7. Verify if there is lag while typing in the field area.

N/A

77649

Column Filters are not working on the details page, such as Manage Incident details page.

Steps:

1. Log in to the Application (App: Service Management) as an Analyst.

2. Click on the Incident icon.

3. Click on the Manage Incident form.

4. Click on ID hyperlink of any Incident.

5. Click on the user Record History.

6. Validate the column filters.

N/A

77636

If the default view filter is cleared and if navigated to other page and back to current page, then records are not displayed as per the applied filter and also on the ‘Tenant’ tab incorrect record count is displayed.

Prerequisites:

1. Log in to the application as an Analyst.

2. Default filter should be applied (Workgroup > Dynamic > Logged in User > Workgroup).

Steps:

1. Click on the ‘Filter’ icon > ‘Advance Filter’ popup should be displayed.

2. Click on the ‘+ Add Filter Set’ and choose a field, operator and value and click Apply.

3. Click on the ‘Save as New View’ and provide View name.

4. Check the ‘Set as Default’ checkbox and click Save.

5. Verify the records count in ‘Tenant’ tab.

6. Navigate to ‘Advance Filter’ popup and click ‘Clear All’ button.

7. Navigate to ‘Manage Service Request’ and navigate back to ‘Manage Incidents’ list page.

   Default View saved in above step 3, will be applied.

8. Verify whether the records related to default view is displayed.

   Verify whether the records count in ‘Tenant’ tab is based on the applied default view.

N/A

77694

Error message 'Something went wrong. Please Try again”. validation message is displayed, while saving the 'Create Templates' from Manage Change Record Details.

Prerequisite:

Change Request should be created.

Steps:

1. Log in to the application as an Analyst.

2. Select the application as Service Management and the module as Change.

3. Navigate to the Manage Change Request list page.

4. Open the created CR ID > CR details page will be displayed.

5. Click On the 'Create Templates' button.

6. The 'Save Template' popup page should be displayed.

7. Enter the Value into 'Template name' and verify.

N/A

76942

In the Manage Change Request, expanding the BR History tab initially shows No Records Found. However, when expanded second time, the BR details load correctly.

Steps:

1. Log in to the application as an Analyst.

2. Navigate to Change > Manage Change Record. The Manage Change Record List page is displayed.

3. Select any existing CR ID hyperlink.

4. On the Manage Change Record details page, select the Change History icon.

5. The Audit Logs for the record are displayed.

6. Navigate to BR History tab. Next to the date, select the Expand icon.

7. Verify the Logs.

N/A

77244

The Advanced Filter pop-up displays No results found message when the user searches for a value in the Workgroup field, even though the value exists.

Prerequisites:

1. The Analyst must be on the Manage Incident List page.

2. The Default Filter (Dynamic - Logged In User - Workgroup) must be applied.

Steps:

1. Log in to the application as an Analyst.

2. Navigate to Incidents > Manage Incidents. The Manage Incidents List page is displayed.

3. Click the Filters icon and then select Advanced Filter icon. The Advance Filer pop-up appears.

4. Under By Properties, click + Add Filter Set.

5. From the Field dropdown, select Status.

6. Select the Is One Of Operator and choose multiple values from the Value dropdown list.

7. Select the Add icon to add another filter row.

8. Similarly, configure the second row with the required Field, Operator, and Value.

9. Click Apply and verify that the correct results are displayed.

N/A

77362

In the Manage Problem Record module, under 5 Why Analysis, consider allowing multiple problem statements to be added before approving the RCA. After the RCA is approved, the system should automatically create the corresponding remediation actions

Prerequisite:

In the Manage Problem Record, 5 Why control must be configured in consumer form.

Steps:

1. Log in to the application as an Analyst.

2. Navigate to Problem > Manage Problem Records. The Manage Problem Records List page is displayed.

3. Click New and in the General tab, enter all the mandatory fields.

4. Navigate to RCA tab, expand RCA Methodology.

5. Select the 5 Why Analysis Methodology and enter Problem Statement for 5 Whys.

6. Click Save and verify.

N/A

77518

End User is unable to view the created Standard Template in the Import Template popup while selecting Change Type as Standard.

Prerequisites:

• CR must be created for the conditions such as Change Type as Normal and Category as Small.

• Enable Propose For Standard Change.

• Specify the Standard Template Name.

Steps:

1. Log in to the Apex application as an Analyst.

2. Select the application as Service Management and Module as Change.

3. Navigate to Manage Change Request List page. Click New.

4. Select the Tenant.

5. Select the Change Type as Standard. The Import Template popup is displayed.

6. Verify the above-created Standard Template.

N/A

77698

1. Data is not loading after saving the record with the 5 Why analysis.

2. Data selected in 'Manage Problem Record' is not showing on the 'Approve Problem Record' page.

Prerequisites:

5 Why control must be configured Manage Problem Record form.

Steps:

1. Log in to the Apex application as an Analyst.

2. Select the application as Service Management and Module as Problem.

3. Navigate to Manage Problem Record page.

4. Select the Tenant and specify the required mandatory fields.

5. Click Save to save the record. Open the same record and click Authorize Record.

6. Select the Status as RCA Submitted.

7. Navigate to RCA tab, select Methodology as 5 Why.

8. Specify the mandatory fields. Click Save.

9. Open the same record and verify the data.

N/A

77630

Even though values are selected in the drop-down, the check boxes are not selected.

Steps:

1. Log in to the Apex application as an Analyst.

2. Select the application as Service Management. Navigate to Manage Incidents – List page.

3. Click Filter icon.

4. Click Add Filter. Select the field as Workgroup, Operator as Is One Of and select the required check boxes as values.

5. Click Apply. Again, click Filter icon and click Advance Filter icon.

6. Click Apply.  Again, click Filter icon.  The Advance Filter popup is      displayed.  

7. Click Value field for Workgroup field.  

8. Verify if selected values check boxes are selected.

N/A

77697

When a form name with 100 characters is specified, in the Role Template, Screen Selection stepper does not display the form name correctly.

Prerequisite:

Application Designer must be on the Form Designer List page.

Steps:

1. Navigate to Service Management > Design Studio > Module > Incident > Form Designer.
   

2. Click New and select Start from Scratch.
   

3. On the General page, enter 100 characters for the Form Name.
   For example: Enterprise_Incident_Management_Form_HR_IT_Facilities_Report_Log_Tracking_System_v1_2025_UIUX & Ticke
   

4. Enter all the other mandatory details and Publish the form.
   

5. Navigate to Application > Access Control Centre > Role Template.
   

6. Navigate to Screen Selection stepper.

N/A

77653

An Analyst who is part of the Information Technology tenant's Master Workgroup can access records they should not see, even though they do not have access to the Human Resource tenant workgroup. Additionally, the Save button is incorrectly enabled for them in this context.

Prerequisites:

1. The user must be an Analyst in the Information Technology tenant’s Master Workgroup.

2. The same Analyst must not have access to the Human Resource Tenant.

Steps:

1. Navigate to Service Management > Incident > Manage Incidents.
   The Manage Incidents list page is displayed.
   

2. Open any Incident in the Information Technology tenant.
   

3. In another browser window open the same incident in Human Resource tenant.
   

4. The user must be redirected to the Manage Incidents list page.

N/A

76936

In the Problem Management module, the validations on the RCA tab are not functioning according to the specified conditions.

Prerequisite:

Validations must be configured for the fields in the RCA multivalued group.

Steps:

1. Navigate to Service Management > Design Studio > Problem > Manage Problem Records.
   

2. Select a Problem Record and navigate to RCA tab.
   

3. Click Add.

N/A

77600

The configured Workflow on a Sub Form that is further with configured with Create Record functionality, is not working as expected. Record is not created after workflow initiation.

Prerequisites:

1. Workflow should be configured on Sub Form (VPN Access).
   

2. App Designer should be on the Design Workflow step.

Steps:

1. Drag and drop User Approval component and configure it.

2. Drag and drop Create Record component and configure it with the below attributes,
   Module: Workorder

   Form Type: Sub Form
   Form: New Joinee Laptop Allocation.

3. Click Save and publish the Workflow.

4. Create a record that match to the above workflow Conditions.

5. Complete the workflow. Verify if the record is created.

N/A

77641

The changes made in the properties of the Methodology attribute in the Manage Problem Record form is reflecting in the Approve Problem Record form. This is also seen the other way round.

Note

The Approve Problem Record form is clone of the Manage Problem Record.

Prerequisite:

Clone Approve Problem Record Form from Manage Record Form.

Steps:

1. Log in to the Apex Application as an Application Designer.

2. Select Service Management Application.

3. Click settings icon and select Design Studio.

4. Navigate to Problem Module > Form Designer > Manage Problem Record.

5. Put the form in Maintenance mode.

6. Select the RCA tab and change Methodology attribute.

7. Observe for any conflict in the Approve Problem Record (Cloned Form).

N/A

77004

Fishbone view diagram is not displaying upon clicking the icon that is present in the Approve Problem Record page. Upon clicking the icon, the entire panel is collapsing and inconsistency observed in Fishbone icon on the Manage Problem Record and Approve Problem Record pages.

Steps:

1. Log in to the Apex Application as an Application Designer.

2. Select Service Management Application.

3. Navigate to Problem Management.

4. Select Manage Problem Record.

5. Create Problem Record, enter all the mandatory fields and click Save.

6. Go to the same Problem Record and click RCA tab.

7. Add RCA by selecting the fields.

8. Submit the Problem Record.

9. Navigate to the Approve Problem Record page, click on RCA tab.

10. Click on diagram in RCA section and verify. On the same window click Show All Types and verify.

N/A

77624

After Reconciliation acceptance, the workflow timeline was not displayed.

None of the workflows were picked.

Prerequisite:

Asset must be displayed in Instore, Allocated, Deactivate and Reactivate statuses.

Steps:

1. Log in to the Apex application as an ITAM Analyst.
   

2. Select as Asset Management application.
   

3. Click Fixed in the submenu pop-up and navigate to Fixed Asset List page.
   

4. Click the Allocate status Asset Code hyperlink.

   Verify the displayed values.
   

5. Click the Reconciliation option, enter all the details in the Reconciliation popup.
   Click SAVE.
   

6. Click CANCEL on Asset Details page.
   

7. Log in to the Apex application as an End User.
   

8. Navigate to End User reconciliation page.
   

9. Click the Asset Code hyperlink.

   Click Reconciliation option and accept the reconciliation action.
   

10. Navigate to Fixed Asset list page and click the Asset Code hyperlink.
    

11. Verify the workflow timeline. Click the kebab menu icon and select Deallocate option.
    

12. Enter all the mandatory values

    and click Save.

    Verify the picked workflow.

N/A

77291

Symptom/Description text disappeared in the UI.

Steps:

1. Log in to the Apex application as an Analyst.
   

2. Select Service Management application.
   

3. Navigate to Incident > Manage Incident.
   The Manage Incident List page is displayed.
   

4. Click New and select the desired Tenant.
   

5. Copy and paste the images to Symptoms and Description field.
   

6. Click the Maximize icon.
   

7. Enter the text into the Symptoms and Description field.
   

8. Click the edit icon and verify the entered text.

N/A