- Apex v6.1
- Overview
- Release Notes v6.1.0.2
- Release Notes v6.1.0.1 HF10
- Login
- Release Notes v6.1.0.1 HF09
- Release Notes v6.1.0.1 HF08
- Release Notes v6.1.0.1 HF07
- Release Notes v6.1.0.1 HF06
- Release Notes v6.1.0.1 HF05
- Release Notes v6.1.0.1 Hot Fixes
- Release Notes v6.1.0.1 HF04
- Release Notes v6.1.0.1 HF03
- Release Notes v6.1.0.1 HF02
- Release Notes v6.1.0.1 HF01
- Release Notes v6.1.0.1
- Installation Guide
- Service Management
- Incident Management
- Overview
- Administrator
- AIML
- Incident Masters
- SLA Configurations
- Matrices
- Others
- Approver - Major Incident
- Analyst
- End User
- Service Request Management
- Change Management
- Knowledge Management
- Problem Management
- Work Order
- CMDB
- Reports
- Dashboards
- Reports
- Overview
- IM Reports
- Resolution SLA by Workgroup
- Resolution SLA by Location
- Resolution SLA by Classification
- Resolution SLA by Category
- Resolution SLA By Analyst
- CSAT Compliance by Workgroup
- CSAT Compliance by Priority
- CSAT Compliance by Location
- CSAT Compliance By Classification
- CSAT Compliance by Category
- CSAT Compliance by Analyst
- Incident Status Report by Workgroup
- Incident Status Report by Classification
- Incident Status Report by Category
- Incident Status Report By Analyst
- Incident Aging by Classification-Resolved
- Incident Aging by Classification-Open
- Incident Aging by Category-Open
- Incident Aging by Workgroup-Open
- Incident Aging by Analyst-Open
- Incident Aging by Category-Resolved
- Incident Aging by Workgroup-Resolved
- Incident Aging by Analyst-Resolved
- CMDB Reports
- SR Reports
- Resolved Request Aging by Classification
- Open Requests Aging by Classification
- Request Status Report by Classification
- Request Status Report by Workgroup
- Request Status Report by Category
- Request Status Report by Analyst
- Request Aging by Analyst - Open
- Request Aging by Analyst - Resolved
- Request Aging by Category - Open
- Request Aging by Category - Resolved
- Request Aging by Workgroup - Open
- Request Aging by Workgroup - Resolved
- CM Reports
- PM Reports
- Overview
- Deep Dive Use Cases
- Incident Management
- Asset Management
- Overview
- Administrator
- End User
- Approver
- Asset Analyst
- Deep Dive Use Cases
- Discovery
- Platform
- Platform Studio
- Design Studio
- Module
- Form Designer
- Overview
- Form Types
- Form Modes
- Create Form
- Manage Form(s)
- Form Security
- Implications
- Form Relation
- Notification Designer
- Table Designer
- Workflow Designer
- Business Rule Designer
- SLA Designer
- API Configuration
- Scheduler
- Tags
- Report Designer
- Dynamic Groups
- Common Concepts
- Deep Dive Use Cases
- Form Designer
- Application
- Themes
- Communication Settings
- Holiday Calendar
- Service Portal Designer
- Notification Designer
- Bulletins
- SLA Designer
- Scheduler
- Access Control Center
- Vendor
- Groups
- Workgroups
- Analyst(s)
- Configure Mailbox
- Notification Parser
- Module
- Prelude (6.2)
- Release Notes Prelude (6.2)
- Platform Studio
- Design Studio
- Module
- Application
- Service Management
- Incident Management
- Work Order
- Service Request Management
- OOTB Reports and Dashboards
- IM Reports
- SLA Time by Location
- Response SLA by Analyst
- SLA Time by Workgroup
- SLA Time by Priority
- SLA Time by Classification
- SLA Time by Category
- SLA Time by Analyst
- Response SLA by Workgroup
- Response SLA by Location
- Response SLA by Classification
- Response SLA by Category
- Resolution SLA by Workgroup
- Resolution SLA by Location
- Resolution SLA by Classification
- Resolution SLA by Category
- Resolution SLA By Analyst
- CSAT Compliance by Workgroup
- CSAT Compliance by Priority
- CSAT Compliance by Location
- CSAT Compliance By Classification
- CSAT Compliance by Category
- CSAT Compliance by Analyst
- SR Reports
- SR CSAT Compliance by Analyst
- SR CSAT Compliance by Category
- SR CSAT Compliance by Classification
- SR CSAT Compliance by Location
- SR CSAT Compliance by Priority
- SR CSAT Compliance by Workgroup
- SR Resolution SLA by Analyst
- SR Resolution SLA by Category
- SR Resolution SLA by Classification
- SR Resolution SLA by Location
- SR Resolution SLA by Workgroup
- SR Response SLA by Analyst
- SR Response SLA by Category
- SR Response SLA by Classification
- SR Response SLA by Location
- SR Response SLA by Workgroup
- SR SLA Time by Analyst
- SR SLA Time by Category
- SR SLA Time By Classification
- SR SLA Time By Location
- SR SLA Time By Priority
- SR SLA Time By Workgroup
- OOTB Dashboards
- IM Reports
- Problem Management
- Knowledge Management
- Asset Management
- Administrator
- Asset Analyst
- End User
- Approver
- Apex Mobile
- Print
- Share
- PDF
New Features
The following section provides key highlights and module-wise description of new features introduced in Apex release.
Platform Studio
Let's take a quick look at our Platform Studio user persona.
The following section provides a sneak-peak of the functionalities added for Platform Studio.
Design Studio
Let's take a quick look at our Design Studio user personas.
The following section provides a sneak-peak of the functionalities added for Design Studio.
Applications
The following section provides key highlights and Application-wise description of new features introduced in Apex Release.
Service Management
Let's take a quick look at our Service Management user personas.
The following section provides a sneak-peak of the functionalities added for Service Management.
Asset Management
Let's take a quick look at our Asset Management user personas.
The following section provides a sneak-peak of the functionalities added for Asset Management.
Known Issues
The following section provides details of known issues and workarounds in Apex v6.1.0.1:
Issue ID | Issue Description | Workaround |
152617 | List Page Column-Level Filter Freezes When opening the column-level filter on the List page, the page may freeze if the data source for that column has more than 2,000 records. For example, applying the filter to the 'Requestor' field, which maps to the User Master with 10,000 records, can cause this issue. The Requestor field in the filter section takes lots of time to load. An error message is displayed indicating "Page Unresponsive". | Use the Basic or Advanced Filter options on the List page instead of the column-level filter to avoid the page freeze. |
64158 | While saving the 3rd SMTP configuration, an error message "An Error Occurred" is displayed. | N/A |
152838 | Form fields referencing a Tree control are not supported in the Tile view control. | Until a fix or enhancement is provided, users should avoid using tree-referenced form fields in the tile view control. Alternatively, implement a plain text field within the form, ensure the plain text field is programmatically updated to reflect changes from the tree view control then use this plain text field in the tile view control to display the necessary information. |