Release Notes v6.1.0.1 HF03

The Filters pop-up is taking more than expected time to display. 

Steps for Workaround:

1. Log in as an Analyst.
2. Navigate to Incident > Manage Incidents. The Manage Incidents list page is displayed. 
3. Click Filters.

Steps: 

1. Log in to the Application as an Admin.
   
   
2. Navigate to Design Studio > Application > Service Portal.
   
   
3. Select End User Service Portal.
   
   
4. Go to the Design Portal stepper.
   
   
5. Click the Log Request settings gear icon.
   
   
6. Go to Data Source and change the source from External to Internal.
   
   
7. Select the required configuration.
   
   
8. Select the Menu item from Form Type.
   
   
9. Click Save. 

Steps: 

1.  Log in to Apex as an Analyst.
2. Navigate to Dashboard> My Team Workload > Manage Incident list.
3. On the Manage Incident List page, click View à Saved Views.

Prerequisites:

Create a New category under configurations.

Steps:

1. Log in to the application.
   
   
2. Navigate to User Dashboard > Click on Service Request module.
   
   
3. Navigate to My Service Request List page.
   
   
4. Click New and Search for the Category.

In the Form or Sub Form, when configuring an Employee ID text field mapping against a field in the validation to display by default, the values did not populate in the consumer view.

Steps:

1. Navigate to Settings > Design Studio.
   
   
2. Select a module form the list.
   
   
3. Click Designer and select Form Designer from the list.
   
   
4. Click New and Start from Scratch option from Create Form.
   
   
5. Enter the required details and click Next.
   
   
6. In the Panel box, drag and drop the Single Choice Form Control.
   
   
7. Click Settings from Single Choice Control.
   
   
8. Configure Emp ID field with set as default configuration and click Save.

• Configure Card Type with any of the configurable card types.
  
  
• Email ID field should be configured at the header of the Card Template.

Steps:

1. Log in to the application as an Analyst.
   
   
2. Select Service Management from Application dropdown menu.
   
   
3. Select Incident from Module dropdown menu.
   
   
4. Click Incident ID to open the record details page.
   
   
5. Verify Email ID.

Steps: 

1. Login to the Apex application > Service Request > Manage Service Requests.

2. Open an existing SR > Navigate to Link tab > Click Create button and select Work Order.

3. A new tab will be opened with new Work Order record filled with values from the parent Service Request.

4. Verify if all the values are inherited.

Steps: 

1.    Login to the Apex application.

2.    Create a Catalog Form and configure a multi-valued group. 

3.    Configure Short Text and Long Text controls under Multivalued group > Click Publish. 

4.    Navigate to My Service Request page.

5.    Create New SR with same Catalog created earlier. 

6.    Add the values (Email id) in Short Text field and text values in Long Text > Click Add.

7.    Values should be display in the column under multivalued group.

Steps: 

1. Log in to the Application as an Analyst.
   
   
2. Navigate to Service Request > Manage Service Request.
   
   
3. Click the Filter icon and select Category. 

Steps:

1. Navigate to Actions. 
2. Use Send Email action and attach an attachment.

Steps:

1. Login as an End User.
2. Navigate to Incident > My Incidents. Click any Incident ID. 
3. The Incident Details page is displayed.  
4. Click Links tab. 
5. Click Create drop-down to create Work Order. 
6. Observe the created Work Order.

Steps:

1. Navigate to Service Management > Analyst Dashboard.
   
   
2. Click the Change Request widget count.
   
   
3. On the Manage Change Request List page, click the Export option and export the details.
   
   
4. Check the data in the downloaded excel file.

Steps:

1. Navigate to Service Management > My Service Request List page.
   
   
2. Click New and copy the URL.
   
   
3. Log out from the APEX application.
   
   
4. Open any browser and browse the Service Catalog URL login with different credentials.

Prerequisites:

Assign an analyst's name to a specific workgroup.

Steps: 

1. Login to the application as an Analyst.
   
   
2. Navigate to Incident > Manage Incident >New.
   
   
3. Create a new incident with the workgroup to which the analyst has access.
   
   
4. Change the workgroup to which the analyst does not have access.

1. Navigate to the list page of the module as per the requirement.
   
   
2. Click the ID number of a created record that you want to open.
3. Navigate to the requestor card.
   
   
4. Hover over the requestor details on the requestor card to view the complete details. If the email ID is long, then it gets truncated and displays the complete email ID on a tooltip when you hover over it.
   
   
5. When you hover over the requestor details in the requestor card, a copy icon appears next to the information. Click the copy icon to copy the information.

• User should have only End User and Approver access for a single application.

Steps:

1. Log in to the application through SSO login.
   
   
2. Navigate to the left side of the screen to view the left menu bar.

Prerequisite:

Configure a Sub Form to select multiple users in the Call Request screen.

Steps:

1. Navigate to Service Request > My Service Requests.
   
   
2. Click New > Call Request.
   
   
3. Select multiple users in the User field.